Service Advisor

3 weeks ago

Peterborough, Canada Mid-Ontario Truck Centre Full time

_Join our growing team at Mid-Ontario_
- In business since 1994, Mid Ontario Truck Centre offers excellent Service, Parts and Technical support with five locations to serve you. Our dealerships in Barrie, Maple, Bracebridge, Ajax and Peterborough Ontario carry a large inventory of Mack and Volvo trucks and parts to meet the immediate needs of our customers. State of the art diagnostics and experienced team of technicians ensure vehicles are operating according to customer expectations and optimal performance. In recognition of our excellent service, this privately owned company has won a number of awards including Volvo Dealer of the Year and Mack Dealer of the Year._
- Our Peterborough location is presently recruiting for a Service Advisor to join our dynamic team of customer minded professionals. If you qualify for this position, we will be happy to hear from you._

**Summary**

As a Service Advisor, you will be responsible for interacting with our customers and providing exceptional customer service. This individual will identify and schedule our customers’ vehicles and service needs. You will assign work to mechanics and monitor the flow of work in the Service Department. This position handles all customer concerns regarding vehicle repairs and advises customers of recommended maintenance.

**Essential Duties and Responsibilities**
- Responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
- Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs, contacting customer and invoicing.
- Consistently provide excellent customer service.
- Answer customer inquiries with knowledgeable responses on heavy duty truck repair and servicing matters.
- Create and close work orders.
- Provide estimates as required.
- Input customer and order information and verify information is correct.
- Must be able to understand, communicate and evaluate all vendors and warranty guidelines, approval processes and policies during the write up and repair process.
- Comply with requirements as outlined in the OHSA, WHMIS company handbook and all other company issued memos and policies including proper use of appropriate PPE. Follow business code of ethics and communicate to team.

**Qualification Requirements**

The requirements listed below are representative of the knowledge, skill, and or ability required to successfully perform the job.

**_Education and/or Experience_**
- 2-3 years administrative/customer service experience; service counter experience an asset. Technical aptitude and/or experience in the medium/heavy duty truck service. Automotive or construction industry an asset. Computer literate.
- OSSD/GED/ACE

**_Language Skills_**
- High standard of fluency in English for both oral and written correspondence. Ability to effectively present information in one-on-one and small group situations within the organization.

**_Mathematical Skills_**

**_Reasoning Ability_**

**_Certificate, Licenses, Registrations_**
- Valid Class G driver’s license

**Physical Demands**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit, walk, stoop, and bend.

**Work Environment**
- The noise level in the work environment is minor.

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Experience**:

- service advisor: 3 years (preferred)
- heavy truck/auto customer service: 3 years (preferred)

Work Location: In person

  • Service Advisor

    3 weeks ago

    Peterborough, Canada Holiday Ford Lincoln Full time

    We are looking for a full time Automotive Service Advisor to join our Service team. We are a very busy dealership and have an immediate opening for someone that can bring some experience and knowledge to help us continue to provide our valued Service Customers with the best experience possible. Ideally we are looking for someone with a minimum of one year...

  • Service Advisor

    3 weeks ago

    Peterborough, Canada Winslow Gerolamy Motors Full time

    Overview: Are you a proactive and customer-focused individual with a passion for helping others? We are looking for a Heavy Truck Service Advisor to join our team. No prior truck experience is necessary, but would be beneficial. You will be the main point of contact between our clients and technicians, ensuring efficient service experiences. Strong...

  • Service Advisor

    2 weeks ago

    Peterborough, Canada Trans Canada Nissan Full time

    We are looking for a Service Advisor to join our expanding dealership. The successful applicant will act as liaison between customers and our service department. Salary to be negotiated Duties are but not limited to: - Check in customers daily for their appointments, and discussing their needs - Communicate technician’s findings to customers to help...

  • Automotive Service Advisor

    2 weeks ago

    Peterborough, Canada Holiday Ford Lincoln Full time

    We are looking for a full time Automotive Service Advisor to join our Service team. As our Service Advisor, you are our Customer Service Representative and act as front line for our customers. We are a very busy dealership and have an immediate opening for someone that can bring some experience and knowledge to help us continue to provide our valued Service...

  • Automotive Service Advisor

    4 days ago

    Peterborough, Canada Holiday Ford Lincoln Full time

    We are looking for a full time Automotive Service Advisor to join our Service team. As our Service Advisor, you are our Customer Service Representative and act as front line for our customers. We are a very busy dealership and have an immediate opening for someone that can bring some experience and knowledge to help us continue to provide our valued Service...

  • Service Advisor

    4 weeks ago

    Peterborough, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a Service Advisor to join our team! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will...

  • Service Advisor

    2 months ago

    Peterborough, Canada Mid-Ontario Truck Centre Full time

    _Join our growing team at Mid-Ontario!_ - In business since 1994, Mid Ontario Truck Centre offers excellent Service, Parts and Technical support with five locations to serve you. Our dealerships in Barrie, Maple, Bracebridge, Ajax and Peterborough Ontario carry a large inventory of Mack and Volvo trucks and parts to meet the immediate needs of our customers....

  • Automotive Service Advisor

    1 week ago

    Peterborough, Ontario, Canada Holiday Ford Lincoln Full time

    We are looking for a full time Automotive Service Advisor to join our Service team. As our Service Advisor, you are our Customer Service Representative and act as front line for our customers.We are a very busy dealership and have an immediate opening for someone that can bring some experience and knowledge to help us continue to provide our valued Service...

  • Automotive Service Advisor

    1 week ago

    Peterborough, Ontario, Canada Holiday Ford Lincoln Full time

    We are looking for a full time Automotive Service Advisor to join our Service team. As our Service Advisor, you are our Customer Service Representative and act as front line for our customers.We are a very busy dealership and have an immediate opening for someone that can bring some experience and knowledge to help us continue to provide our valued Service...

  • Service Advisor

    2 weeks ago

    Peterborough, Canada Holiday Ford Lincoln Full time

    _At Holiday Ford Lincoln we believe in treating Customers like Family, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to come to work and make a difference. Every employee at Holiday Ford Lincoln is critical to its success. Our promise is to keep delivering the same...

  • Automotive Service Advisor

    2 months ago

    Peterborough, Canada Class A Automotive Full time

    Join our team at Class A Automotive as a Service Advisor! In this role, you will act as a liaison between customers and our mechanics, helping customers understand which services are needed and what repair options are available for their vehicle. You will also be responsible for compiling estimates and bills. We're a small business with an established...

  • Automotive Service Advisor

    2 weeks ago

    Peterborough, Canada Class A Automotive Full time

    Join our team at Class A Automotive as a Service Advisor! In this role, you will act as a liaison between customers and our mechanics, helping customers understand which services are needed and what repair options are available for their vehicle. You will also be responsible for compiling estimates and bills. We're a small business with an established...

  • Automotive Service Advisor

    7 days ago

    Peterborough, Canada Class A Automotive Full time

    Join our team at Class A Automotive as a Service Advisor! In this role, you will act as a liaison between customers and our mechanics, helping customers understand which services are needed and what repair options are available for their vehicle. You will also be responsible for compiling estimates and bills. We're a small business with an established...

  • Automotive Service Advisor

    3 weeks ago

    Peterborough, Canada Master Mechanic Full time

    Master Mechanic is currently looking for an Automotive Service Advisor to join their team of highly skilled technicians, We are willing to train the right individual and also provide all necessary Schooling required. **Why join the Master Mechanic team?** - Competitive wages & paid vacation - Full-time, permanent, no weekends - Opportunity for overtime -...

  • Service Advisor

    3 weeks ago

    Peterborough, Canada Vanzuylen Pneus Lavoie Tire Full time

    _**Vanzuylen division of Pneus Lavoie Tire is looking for a Permanent Service Advisor at our Peterborough location.**_ **Salary**:To be discussed (according experience) **Job summary** - Prepare work orders for all sales and service transactions and give them to the Technicians. - Take "service call" telephone requests, write up work orders and dispatch...

  • Service Advisor

    4 weeks ago

    Peterborough, Canada Vanzuylen Pneus Lavoie Tire Full time

    _**Vanzuylen division of Pneus Lavoie Tire is looking for a Permanent Service Advisor at our Belleville location.**_ **Salary**:To be discussed (according experience) **Job summary** - Prepare work orders for all sales and service transactions and give them to the Technicians. - Take "service call" telephone requests, write up work orders and dispatch Tire...

  • Service Advisor

    2 weeks ago

    Peterborough, Canada Del Mastro Recreation Full time

    **About us** Here we grow again at Del Mastro RV a family owed and operated RV/Marine and Power Sports dealership looking for a full time Service Writer to join our Service team. Del Mastro RV is a very busy dealership with a rare opening in our Service Department for the right individual that enjoys a team environment. The individual would bring with them...

  • Service Advisor

    3 weeks ago

    Peterborough, Canada Kenworth Ontario Full time

    Kenworth Ontario is currently looking for a Service Advisor to join our dedicated team. If you are interested in this great opportunity please send a resume showing how you meet the qualifications below. Note: Must have own transportation. **Perks Offered in this role**: - Competitive salary - Company paid benefits (Health, Vision, Dental) - Room for...

  • Automotive Service Advisor

    1 week ago

    Peterborough, Ontario, Canada Class A Automotive Full time

    Join our team at Class A Automotive as a Service Advisor In this role, you will act as a liaison between customers and our mechanics, helping customers understand which services are needed and what repair options are available for their vehicle. You will also be responsible for compiling estimates and bills. We're a small business with an established...

  • Customer Service Advisor

    2 weeks ago

    Peterborough, Canada The Hot Tub People Full time

    **About us** The Hot Tub People is a small business in Peterborough, ON. We are data-driven and autonomous. Our work environment includes: - Flexible working hours - Growth opportunities We are looking for an experienced **Service Advisor** to join our growing Team! **Essential Duties and Responsibilities of a Service Advisor** - Overall Coordination of...