Service Advisor

6 months ago

Peterborough, Canada Mid-Ontario Truck Centre Full time

_Join our growing team at Mid-Ontario_
- In business since 1994, Mid Ontario Truck Centre offers excellent Service, Parts and Technical support with five locations to serve you. Our dealerships in Barrie, Maple, Bracebridge, Ajax and Peterborough Ontario carry a large inventory of Mack and Volvo trucks and parts to meet the immediate needs of our customers. State of the art diagnostics and experienced team of technicians ensure vehicles are operating according to customer expectations and optimal performance. In recognition of our excellent service, this privately owned company has won a number of awards including Volvo Dealer of the Year and Mack Dealer of the Year._
- Our Peterborough location is presently recruiting for a Service Advisor to join our dynamic team of customer minded professionals. If you qualify for this position, we will be happy to hear from you._

**Summary**

As a Service Advisor, you will be responsible for interacting with our customers and providing exceptional customer service. This individual will identify and schedule our customers’ vehicles and service needs. You will assign work to mechanics and monitor the flow of work in the Service Department. This position handles all customer concerns regarding vehicle repairs and advises customers of recommended maintenance.

**Essential Duties and Responsibilities**
- Responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
- Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs, contacting customer and invoicing.
- Consistently provide excellent customer service.
- Answer customer inquiries with knowledgeable responses on heavy duty truck repair and servicing matters.
- Create and close work orders.
- Provide estimates as required.
- Input customer and order information and verify information is correct.
- Must be able to understand, communicate and evaluate all vendors and warranty guidelines, approval processes and policies during the write up and repair process.
- Comply with requirements as outlined in the OHSA, WHMIS company handbook and all other company issued memos and policies including proper use of appropriate PPE. Follow business code of ethics and communicate to team.

**Qualification Requirements**

The requirements listed below are representative of the knowledge, skill, and or ability required to successfully perform the job.

**_Education and/or Experience_**
- 2-3 years administrative/customer service experience; service counter experience an asset. Technical aptitude and/or experience in the medium/heavy duty truck service. Automotive or construction industry an asset. Computer literate.
- OSSD/GED/ACE

**_Language Skills_**
- High standard of fluency in English for both oral and written correspondence. Ability to effectively present information in one-on-one and small group situations within the organization.

**_Mathematical Skills_**

**_Reasoning Ability_**

**_Certificate, Licenses, Registrations_**
- Valid Class G driver’s license

**Physical Demands**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit, walk, stoop, and bend.

**Work Environment**
- The noise level in the work environment is minor.

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Experience**:

- service advisor: 3 years (preferred)
- heavy truck/auto customer service: 3 years (preferred)

Work Location: In person

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