Customer Service Sales Support

4 months ago


Vancouver, Canada Hillsound Equipment Inc. Full time

**The Company**:
**The Role**:
**Key Responsibilities**:

- Acquire general knowledge of Hillsound Equipment products & technologies to effectively field customer inquiries.
- Acquire a broad knowledge of customer service procedures across all market categories (Both B2B and B2C)
- Support the online sales, customer service, and order fulfillment processes.
- Effectively assess customer needs related to products, orders, payments, logistics, etc., and proactively manage using a positive, helpful approach.
- Strive for excellence with every customer engagement.
- Processing of warranties for B2C and B2B channels.
- Assist the sales team in a range of tasks, including data entry.
- General office support includes; answering calls and assisting on other projects.
- Other duties as assigned

**Qualifications and Requirements**:

- High school diploma
- Participating in outdoor-related activities in order to test & understand our products
- Minimum 1 year of customer service
- 1-year experience working in an office setting
- Excellent command of the English language, both written and verbal.
- Good organizational skills with the ability to prioritize and complete heavy workloads.
- Good computer knowledge and familiarity with Microsoft Office suite.
- Problem-solving aptitude with a commitment to do what is right.
- Ability to balance autonomy and collaboration.
- Strong customer service orientation and background.
- Positive attitude and a strong sense of commitment to deadlines.
- Excellent team player with a high level of personal initiative and energy.

**Assets**:

- Post-secondary education
- Ecommerce experience with Shopify
- 1 year of sales experience
- ERP software experience
- Retail experience in the outdoor industry
- Fluent in French (Quebec)
- Experience with GSuite software (Sheets, Docs, Gmail, etc)

**The Benefits**:

- 4-day work week (office is closed on Wednesdays)
- Opportunity to enjoy the outdoors through team hiking trips & excursions
- Company product & industry discounts
- Relaxed and dog-friendly office setting

Pay: $38,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home

Ability to commute/relocate:

- VANCOUVER, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in VANCOUVER, BC



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