Customer Service Representative/sales Support

3 months ago

North Vancouver, Canada FirstMate Pet Foods Full time

**POSITION**:Customer Service Specialist & Sales Assistant

**REPORTS TO**: General Manager - Sales & Marketing

**Position Summary**:
Our company is seeking a well-organized individual who is passionate about pets and who thrives in a position that will vary in responsibilities. The position will require a person who can shift between roles as they support our General Manager of Sales and Marketing in the continual development of our brand.

**Job Responsibilities and Duties**:
**Customer Service**
- Manage customer phone calls.
- Manage customer needs for our e-commerce platform.

**Administration**
- Order and supply ongoing point-of-sale materials to the sales team and distribution partners.
- Sign up for tradeshows and events and coordinate all event needs.
- Assist in the preparation of sales documents including YTD performance spreadsheets.
- Act as a first reviewer of monthly sales team travel expenses.
- Act as a first reviewer of weekly sales team call logs.
- Continually update the website store locator.

**Marketing**
- The scheduling of social media content is provided by the marketing manager.
- Assist in proofing marketing materials and packaging for accuracy.
- Assist with the development of advertising media including social, print and video materials.
- Assist in maintaining our blog.
- Assist in ongoing project communications with our outside creative company.

**Qualifications**:

- Post-secondary diploma/degree in a marketing or business-related program and/or previous experience working in a marketing support role.
- Highly organized and able to handle multiple tasks and deadlines.
- Keen attention to detail.
- Advanced proficiency in MS Office Suite: Word, Excel and PowerPoint.
- Excellent verbal and written communication skills.
- Friendly and customer-focused attitude.
- Ability to work well within a team and independently.
- A passion for Pets.
- **Bonus**: Design skills, including Basecamp, Photoshop, and InDesign, are desirable.
- **Bonus**: Experience using Hootsuite, Later and Mailchimp or other content management systems desirable.

**Working Environment**:
This position is based out of our head office in North Vancouver, British Columbia, Canada. The working environment may change with the needs of the week or day.

**Supervisory Responsibility**:

- No direct reports

**Bonus - Not Required**:

- Dependable vehicle

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- North Vancouver, BC V7G 1L2 (required)

Ability to Relocate:

- North Vancouver, BC V7G 1L2: Relocate before starting work (required)

Work Location: Hybrid remote in North Vancouver, BC V7G 1L2

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