Event Representative

3 weeks ago

Victoria, Canada Royal Roads University Full time

Reporting to the Scheduling and Events Manager, your primary responsibility will be to serve as the point of contact for clients hosting events at Royal Roads University. As the Event Representative, you will be responsible for identifying potential issues relating to the safety of the venue, client and their guests and implementing solutions quickly and professionally. You will work with other on site staff such as campus security, media services, caterers, and other service providers to ensure the client and their guests have a positive experience; their needs are met or exceeded. In support of the university’s signature events, you will provide support to the event coordinator for successful delivery of these large scale university events to ensure a safe and positive experience.

To be well qualified for the role you will possess exceptional customer service skills and a welcoming spirit. Well developed interpersonal skills will also be required as you will respond to a diverse array of staff, faculty, and guests at RRU.
- Job Requirements- A minimum of one (1) year relevant experience;
- A caring, welcoming attitude towards visitors and a genuine interest in people;
- Excellent verbal and written communication skills and customer management techniques;
- Proven ability to make decisions, solve problems and seek managerial support when required;
- Demonstrated ability to resolve conflicts, respond to unusual requests and/or behaviors, deal with diverse and sometimes difficult people;
- Must be have a flexible schedule and able to work evenings and weekends with short notice.
- Additional and Desirable Assets:_
- Knowledge and/or experience with the hospitality sector
- Additional Information- This is a casual, on-call position from March/April 2024 until December 2024. The hourly rate is $22.94. Due to its limited term nature, this position is not eligible for enrolment in the University’s Benefits Plan, but you will be provided with 4% in lieu of vacation. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.

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