Case Manager
5 months ago
**Overview**:
This position provides case management, advocacy and support services to mental health clients within the Canadian Mental Health Association (CMHA) Durham.
**Responsibilities**:
- Participates as a member of a high performance, multi-service team managing an assigned caseload of mental health clients within a variety of community settings
- Provides service in an integrated shared care model within a care team
- Processes client intakes and reviews assessment information by identifying goals and preparing individualized supportive client care plans that promote long
- term stability and growth
- Develop, implement, evaluate and revise treatment goal plans in collaboration with clients and care team members
- Ensures that clients understand CMHA Durham services and agree to the expectations related to Housing and Case Management Services using appropriate service agreements
- Works with clients in one-on-one and/or group situations teaching life skills that promote sharing of responsibilities associated with reaching their goals to move onto independent housing
- Provides case management services in a respectful individualized, supportive and flexible manner
- Delivers medications to clients and monitors effectiveness, potential side effects and/or interactions
- Supports and assists clients with maintaining their skills to live independently in the community and promotes safe and healthy living standards ensuring that client’s basic needs of food, clothing and shelter are met
- Provides support services to clients assisting with scheduled appointments, arranging transportation to appointments and/or accompanying clients to appointments, as necessary
- Supports clients to establish and foster peer supports and natural family connections
- Establishes supportive therapeutic relationship with clients and advocates for, and with, clients
- Consults and collaborates with community resources and service providers ensuring clients obtain the most appropriate services and receive continuity in their care
- Documents client contacts, creates daily logs, summaries and completes reports in a timely manner, as outlined in the CMHA Durham policies and procedures
- Provides on-call services to clients and acts as back up coverage to staff, as required
- Performs other tasks as assigned by management
**Skills**:
- Post-secondary education in a related area of study (i.e. mental health, social sciences or human services) and a minimum of one year related experience or equivalent combination of education and experience
- Sound knowledge of the _Mental Health Act, Health Care Consent Act_, social service benefits and related legislation in Ontario
- Ability to develop and maintain a positive therapeutic relationship with clients
- Ability to develop and maintain positive relationships with community partners and represent the agency in a professional manner at all times
- Ability to acquire and utilize community resources effectively to meet client needs
- Excellent communication (written and verbal) skills
- Ability to work with individuals of diverse backgrounds
- Ability to organize and present information
- Flexibility to change
- Ability to work independently when necessary
- Ability to think critically and creatively
- Valid Ontario Driver’s license, access to a dependable vehicle in safe working order and appropriate insurance coverage
- Works a variable work schedule, which may include evenings and weekends, as required Knowledge of MS Office 365 (Word, Excel, PowerPoint, Access and Outlook), as well as the internet
-
**EFFORT**
- Sits at a desk, as well as stands and walks daily, in order to perform the duties of the job
- Concentration, attentiveness, and creativity required daily to attend meetings, develop Client Care Plans, teach life skills, manage a caseload, prepare documents, listen to clients, etc.
**Working Conditions**:
- Works in office and work field environments
- Exposure to abusive/irate clients, distractions, interruptions, and deadlines
- Little exposure to hazards
- Staff will be responsible for entering units of people who smoke and or have pets
**Application Procedure
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