Community Outreach Case Manager

3 months ago

Oshawa, Canada Cornerstone Community Association Full time

**Job Title**:Community Outreach Case Manager

**Status**:Full-time, permanent; may require flexible hours; will involve evening and weekend hours;
**Position Reports To**:Community Outreach Manager

**Starting Date**: TBD

**Purpose of Position**:
Responsible for provision of full, individualized, case
management and community-based mentoring services for
clients reintegrating into housing in the community; including
providing access and information on acquiring basic needs, advocacy for clients, assistance with building positive social supports and networks, securing, and maintaining support services. To increase the success, stability and independence for those at imminent risk of homelessness.

**Educational Qualifications**:This position has a minimum educational requirement of an Undergraduate Degree from a recognized University in a
directly applicable field and progressive, related work experience in the social service sector. Certification in Mediation an asset.

**Additional Requirements**:

- Demonstrated understanding of accepted standards of Case Management practices and protocols.
- Previous experience with a high-needs population will be considered an asset.
- Ability to work independently as well as within a multi-disciplinary team.
- Ability to maintain a flexible work schedule and to multi-task.
- Ability to relate to homeless individuals and to establish relationships of
confidence and trust.
- Standard First Aid/CPR and CPI is required and must be maintained.
- Possess a positive, approachable manner and ability to represent the organization in a
professional manner at all times.
- Demonstrated understanding of, and ability to manage, boundaries and professional
ethics.
- Demonstrated understanding of mediation and conflict resolution techniques.
- Excellent oral and written communication skills and strong interpersonal skills.
- Possess and maintain a valid driver's license and a clean driver's abstract. Access to a
reliable vehicle and insurable on company vehicle.
- Ability to successfully pass and maintain an (in-house) Enhanced Reliability Screening.
- Knowledge of current legislation affecting tenancies such as the Tenant Protection Act
and Social Housing Reform Act.
- Proficiency in computer keyboarding and computer software.
- Maintain a sound knowledge of community resources related to housing, legal
information, social service issues, mental health and addictions issues which are
relevant in making effective referrals.
- Maintain confidentiality of all information related to the position.
- Attend shift change, staff meetings, training and other meetings as required and assist
with orientation and training of new staff.
- Ability to use intervention and therapeutic skills in an adaptable way to motivate
individuals.

**Responsibilities**:
**Support and Mentoring**
- Discuss and assess client's concerns and needs in order to provide support,
information, referrals, skill enhancement, and advocacy with or for them as
deemed necessary for the benefit and stability of the client.
- Provide mentoring supports for daily living skills such as grocery shopping,
money management, budgeting, cooking skills, social interaction skills, public
transportation, personal hygiene and preventive health care, housekeeping, time
management. Through one-on-one mentoring and group workshops.
- Promote supportive social connections through encouraging participation and
providing access to support groups, churches or religious groups, recreational
outings, community gardens, interests, hobbies, vocational and educational
opportunities and volunteering.
- Develop and Facilitate programs, activities and workshops for clients that
promote and encourage positive and supportive social connections. Implement a
schedule of activities, gatherings, and workshops; providing transportation to
these events to ensure better access.
- Act as liaison and advocate for individuals at imminent risk of homelessness with
the community and partner agencies to promote and encourage a wrap-around
approach for more effective support.
- Educate and empower individuals to better utilize community resources and
services available to them to assist in sustaining stable housing in the
community.
- Provide individualized support based on the clients' needs that result in a
measurable increase in self
- confidence, esteem, awareness, and self-sufficiency.
- Supporting, transporting, and advocating for clients at appointments as required.
- Facilitate and maintain a process for managing conflicts. Participate in negotiation,
mediation and conflict resolution with housing providers, community supports and
other community members.
- Encourage and coordinate resources for clients who require additional supports.
- Other duties as assigned.

**Administration**
- Complete comprehensive client need assessments and service plans, including identification of areas of need, goal development, and achievement strategies. Maintain all client fi

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