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Manager of Care and Intake

7 months ago

Oshawa, Canada SafeHope Home Full time

**OVERALL PURPOSE**

To manage the SafeHope Home Care Team and overall maintenance workings of the residential program along with the intake processes and case management for residential participants.

**GENERAL DUTIES**
- Consider and adhere to risk management and participant protection policies and procedures
- Maintain proper procedures and paperwork, ensuring ethical and confidentiality guidelines
- Participate in team approach to problem solving and goal setting

**PRIMARY DUTIES**
- Receive and screen referrals and non-accepted participants to other services when possible
- Interview, debrief and facilitate intake of possible participants, communicate and coordinate intake with Program Manager, ensuring all necessary forms are completed for each participant accepted
- Case management for all clients in the residential program every other week, updating staff on any changes and liaise with therapists, doctors and addictions counsellors to ensure continuity of care
- Maintain positive working relationships with community partners and agencies
- Supervise & support Care Team, providing debrief meetings biweekly and performance evaluations
- Be on a rotating back-up on-call shift with Care Staff Team Leads, including holidays.
- Work collaboratively with other departments, Program Manager, Outreach, Admin to ensure programming goals are met for each participant
- Along with the Care Team, manage the day-to-day operations of the Residential Home
- Directly responsible for all training of new Care Staff, unless otherwise approved and to be completed when participants are not present in the home
- Develop and review residential documents/forms and programs, ensuring all forms are completed and filed accurately

**QUALIFICATIONS**
- Social Service Worker Degree/Diploma or Post-Secondary Education in a related Human Services field
- At least 3 to 5 years experience working with youth and vulnerable populations
- At least 3 to 5 years experience working at supporting survivors of abuse or human trafficking
- First Aid/CPR Certification
- Current Police Check with a vulnerable sector screening
- Valid G licence with a clean driver’s abstract and liability insurance
- ASIST training
- NVCI or CPI Training an asset
- Mental Health First Aid

**Salary**: $48,912.90-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Ability to Commute:

- Oshawa, ON (required)

Ability to Relocate:

- Oshawa, ON: Relocate before starting work (required)

Work Location: In person