Trustee Case Manager

6 months ago

Oshawa, Canada CMHA Durham Full time

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

**OVERVIEW**

This position provides money management, case management and support services to mental health clients within the Canadian Mental Health Association Durham (CMHA Durham).

**MAJOR RESPONSIBILITIES**

**Case Management Services**
- Participates as a member of a high performance, multi-service team managing an assigned caseload of mental health clients within our collaborative living and community settings.
- Conducts assessments and prepares individualized supportive client care plans that promote long
- term stability and growth
- Develop, implement, evaluate and revise treatment goal plans in collaboration with clients
- Ensures that clients understand CMHA Durham services and agree to the expectations related Collaborative Living using appropriate service agreements
- Works with clients in one-on-one and/or group situations teaching life skills that promote sharing of responsibilities associated with reaching their goals to move onto independent housing
- Provides services in a respectful individualized, supportive and flexible manner
- Supports and assists clients with maintaining their skills to live independently in the community and promotes safe and healthy living standards ensuring that client’s basic needs of food, clothing and shelter are met
- Provides support services to clients assisting with scheduled appointments, arranging transportation to appointments and/or accompanying clients to appointments, as necessary.
- Supports clients to establish and foster peer supports and natural family connections
- Establishes supportive therapeutic relationship with clients and advocates for, and with, clients
- Consults and collaborates with community resources and service providers ensuring clients obtain the most appropriate services and receive continuity in their care
- Provides on-call services to clients and acts as back up coverage to staff, as required
- Documents client contacts, client participation/involvement, assessments, and other reports in a timely manner, as outlined in the CMHA Durham policies and procedures.
- Performs other tasks as assigned by management.

**Trustee Services**
- Provides support for individuals to develop the necessary tools to manage their financial affairs at the highest degree of independence possible.
- Provides quality client service, developing trusting rapport and respectful communication.
- Manages, track and ensure that client’s funds are disbursed in such a way that their basic needs are met and that their expenses are paid in a timely manner.
- Evaluates current skill level of clients to provide the necessary skill training to enable clients to develop and implement short term and long-term plans for meeting their financial well being.
- Collaborates with other programs, ensuring the sharing of tools and resources, and provide Trustee support where necessary.
- Offers education money management advice to assist individuals to arrive at the highest degree of independence possible.
- Develops and promote partnerships with clients, family members and other service providers as appropriate.
- Negotiates with creditors/collection agencies and advocates for client rights.
- Supports clients with preparation of yearly income tax returns.

**RISK MANAGEMENT**
- Minimizes risks adhering to CMHA Polices and Procedures identifying, assessing, evaluating and controlling risks ensuring well-being of staff and clients

**SKILLS AND QUALIFICATIONS**
- Post-secondary education in a related area of study (i.e., mental health, social sciences, or human services) and a minimum of two years related experience or equivalent combination of education and experience.
- Sound knowledge of the _Mental Health Act, Health Care Consent Act_, social service benefits and related legislation in Ontario.
- Strong Communication skills, including listening skills, and motivational interviewing with the ability to advocate for clients and collaborate with multiple stakeholders.
- Ability to work in a wide variety of environments such as offices, on the road, viewing apartments, and client dwellings.
- Ability to work with diverse culture
- Knowledge of budgeting and financial management required.
- Ability to acquire and utilize community resources effectively to meet clients’ needs.
- Knowledge the Ontario

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