Case Management and Community Services Lead

1 week ago

Oshawa, Canada CMHA Durham Full time

**Overview**:
Oversees and manages the day-to-day operations in the Case Management program within the Canadian Mental Health Association (CMHA) Durham.

**Responsibilities**:

- Organizes the day-to-day activities within Case Management, managing a high-performance multi-service team of staff, preparing work plans that align with the organization’s goals and objectives
- Direct staff in providing support and guidance to facilitate: medication management, psychiatric rehabilitation, activities of daily living, goal planning, clinical assessments, community resources etc.
- Ensures that the day-to-day services are planned, delivered and evaluated in accordance with professional standards, good operating principles, best practices and legislative requirements
- Directs and coordinates client onboarding, treatment and discharge process
- Participates in cross-functional teams, developing, recommending and implementing short and long term plans for the program and organization
- Collaborates with second CMCS Team Lead to ensure consistency with policy, process and procedures within Case Management
- Continually evaluates the status of clients and appropriately plans and coordinates treatment activities to ensure attention is given to their changing needs
- Responsible for a documented staff management process including recruitment, establishing goals, strengthening competencies and supervision/evaluation of performance
- Creates and maintains a positive work environment where all employees can maximize their job satisfaction and productivity
- Ensures all accreditation and accountability requirements are met
- Responsible for maintaining positive relationships with community partners and promoting/facilitating community service integration as required
- Facilitates meetings focusing on business and operational issues
- Prepares, maintains and monitors monthly and annual statistics as required by the funder
- Oversees and audits for accuracy the maintenance of Case Management clients’ documented information as per CMHA Durham policy and procedures
- Oversees staff coverage to meet client care needs
- Ensures continuous improvement to enhance organizational strength
- Oversees and manages departmental budgets and expenses to ensure appropriate funding allocation
- Performs other tasks as assigned by management

**Risk Management**:

- Identifies, assesses, evaluates risk management activities and controls risks ensuring appropriate and sustainable activities/practices are developed and implemented
- Anticipates risks to lessen exposure ensuring appropriate and adequate oversight is provided
- Evaluates risk management practices ensuring ongoing, systematic process of identifying, assessing and prioritizing risks as they pertain to client information practices

**Skills**:

- Post-secondary education, minimum of 5 years clinical experience in mental health and a minimum of 5 years related management experience
- Sound knowledge of the Ontario Mental Health Act and the Landlord Tenant Board Act
- Confidence when communicating with community service providers and professionals (i.e. probation officers, lawyers, landlords, police)
- Good knowledge of psychiatric assessments in mental health especially in relation to current and future clinical programs and services
- Extensive knowledge of client information management in mental health services
- Proven ability to provide staff supervision and team leadership
- Experience with methods of program evaluation
- Ability to work with individuals with diverse backgrounds
- Proficient in crisis management intervention and recognition of unsafe environments
- Expert level administrative and organizational skills
- Excellent communication skills (written and verbal) to ensure staff understand and contribute to the strategic vision of the organization
- Proficiency in MS Office, documentation software and the internet

**EFFORT**
- Sits at desk, stands and walks daily, and operates personal vehicle in order to perform the duties of the job
- Concentration, conceptualization, attentiveness, creativity and innovation required daily using sight, hearing and touch to operate a computer, develop strategic actions, develop/provide information on policies and procedures, proofread, perform comprehensive assessments, write, respond to inquiries, read documents, resolve conflicts, problem solve, facilitate meetings, attend meetings, oversee daily operations, manage caseloads, prepare documents, listen to clients etc.

**Working Conditions**:

- Works on site in office settings and off site in the community in public environments and residential settings.
- Exposure to abusive/irate clients, deadlines, multiple demands, distractions/Interruptions
- Little exposure to hazards

**Application Procedure

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