Delivery Manager

1 month ago


Mississauga, Canada Capgemini Full time

**Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.**

**Titre du poste**:Gestionnaire d’engagement / Livraison**

**Lieu du poste**:Montréal, QC (en présentiel)**

**Description du poste**:
**Nous sommes à la recherche d’un(e) Gestionnaire de livraison sur site compétent(e) et motivé(e) pour des engagements de soutien à la production et de développement, afin de rejoindre notre équipe dynamique.**

**Responsabilités**:

- **Diriger une équipe sur site composée d’associés en soutien et développement, incluant des engagements complexes et réglementaires.**:

- **Gérer les relations avec les parties prenantes du client.**:

- **Assurer le respect des niveaux de service (SLA) et des engagements contractuels stipulés dans l’entente de services (SOW).**:

- **Gérer la performance de l’équipe Capgemini pour répondre aux besoins et objectifs d’affaires du client.**:

- **Fournir les services conformément aux exigences opérationnelles du SOW, incluant la continuité des affaires, la reprise après sinistre (BCP/DR), la conformité, la sécurité informatique, l’audit, et la gestion des risques opérationnels.**:

- **Développer la gestion des connaissances, la formation croisée des équipes, et établir un système de gestion des connaissances robuste pour soutenir le travail.**:

- **Travailler sur des plans d’amélioration de la productivité pour atteindre les objectifs fixés dans le SOW.**:

- **Identifier et résoudre rapidement les problèmes liés à la livraison des services, avec une approche pratique lorsque nécessaire.**:

- **Répondre aux exigences de performance en lien avec la planification stratégique du client (architecture d’affaires et TI, options stratégiques, plans d’exploitation, etc.).**:

- **Superviser les membres de l’équipe Capgemini et assurer leur leadership.**:

- **Servir de point de contact principal pour Capgemini dans le cadre de l’engagement, en gérant les aspects financiers (prévisions, facturation), la gestion de projet (qualité, SLA), ainsi que la gestion des ressources et des connaissances (formation croisée, gestion des connaissances).**:

- **Identifier de nouvelles opportunités d’affaires, participer aux activités de prévente, répondre aux RFP (demandes de proposition) et contribuer à la conclusion de nouveaux contrats.
**Compétences requises**:

- **Expérience minimum de 15 ans.**:

- **Au moins 5 ans d’expérience dans la gestion d’engagements complexes de soutien et développement directement sur le site du client.**:

- **Expertise en gestion de livraison de services.**:

- **Compétences en gestion des parties prenantes et relations client.**:

- **Expérience dans la gestion de soutien 24/7.**:

- **Leadership dans des environnements complexes et réglementés de grande envergure sur site.**:

- **Connaissance en gestion des SLA, des risques, des ressources et des connaissances.**:

- **Expérience en prévente.**:

- **La maîtrise du français serait un atout appréciable.
**À propos de Capgemini**

**Capgemini est un leader mondial en partenariat avec des entreprises pour transformer et gérer leurs activités en exploitant la puissance de la technologie. Le Groupe est guidé chaque jour par son objectif de libérer l’énergie humaine grâce à la technologie pour un avenir inclusif et durable. Il s’agit d’une organisation responsable et diversifiée de près de 350 000 membres d’équipe dans plus de 50 pays. Avec son solide héritage de 55 ans et sa profonde expertise de l’industrie, Capgemini est reconnu par ses clients pour répondre à l’ensemble de leurs besoins commerciaux, de la stratégie et de la conception aux opérations, alimentés par le monde innovant et en évolution rapide du cloud, des données, de l’IA, de la connectivité, des logiciels, de l’ingénierie numérique et des plates-formes. Le Groupe a déclaré en 2022 un chiffre d’affaires mondial de 22 milliards d’euros.**

**Capgemini est un employeur d’égalité d’accès à l’emploi**

**Il s’agit d’une description générale des fonctions, des responsabilités et des qualifications requises pour ce poste. Les exigences physiques, mentales, sensorielles ou environnementales peuvent être référencées pour tenter de communiquer la manière dont cette position est traditionnellement exercée. Chaque fois que cela est nécessaire pour offrir aux personnes handicapées des chances égales en matière d’emploi, Capgemini envisagera des aménagements raisonnables qui pourraient impliquer des exigences d’emploi variables et / ou changer la façon dont ce travail est effectué, à condition que ces mesures d’adaptation ne posent pas de préjudice injustifié.**

**Capgemini s’engage à fournir des aménagements raisonnables pe


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