Delivery Manager

5 months ago

Mississauga, Canada The Brick Full time

Is this job for you?:
Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

**WELCOME HOME**

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in our award winning Fleet & Delivery division

This management position is part of the team responsible for all Fleet & Delivery operations (last-mile home delivery to our customers as well as mid-mile freight transfers to our store locations) within the Mississauga Distribution Centre (DC) area of operations, which includes all of Ontario. The incumbent is also responsible to assist in the direct supervision of drivers, helpers, supervisors and fleet support staff working out of the Mississauga DC. This position provides service to internal and external customers by ensuring safe, on-time deliveries and must ensure that equipment and drivers are in compliance with company and provincial operational standards as well as safety regulations. This individual will be accountable for the financial and operational performance of the Fleet & Delivery department in Ontario, including staffing, vehicle operations and common carrier contractors, as well as for complying with all the internal control requirements and best practices established by the company.

**Responsibilities**:

- Recruit, hire & train fleet & delivery staff on an on-going basis to develop the best possible team, setting a high-standard for service, performance & safety.
- Maintain excellent customer and store service by optimizing internal fleet & delivery capacity and external common carriers throughout the region while keeping costs in check within budgets.
- Recommend process improvements and/or changes in order to improve or increase service levels while optimizing operational costs & efficiencies.
- Conduct annual performance appraisals of all fleet and delivery team members; manage schedules, attendance, vacation & time-off planning; manage customer property & product damage claims; payroll & payables review, audit & approval;
- Management of all fleet & service KPI’s as established by the company.
- Monthly P&L review and analysis. Must obtain knowledge of real-time expense trending in order to react as quickly as possible to all issues causing adverse variances from budgeted expenses.
- Final accountability on meeting annual budgeted targets, including expense reporting.
- Ensure maximum utilization of all regional vehicles & equipment and fleet & delivery team members.
- Negotiate, review, audit & manage all common carrier agreements within company guidelines.
- Must have good knowledge of all provincial transportation & safety regulations, ensure adequate maintenance of the fleet; minimize use of rental equipment &/or external carriers where possible.
- Ensure proper training, compliance & follow-up to all company & provincial health & safety regulations as well as operational standards.

Qualifications:

- Minimum 2 years experience in an operations, preferably transportation or logistics, environment in a “hands-on” managerial or supervisory role
- Proven experience supervising, motivating & mentoring a large team of 50+ team members
- Experience with computerized routing & dispatch systems is an asset
- Experience in developing budgets and managing multiple financial statements.
- Extensive working knowledge of delivery and transportation operations
- Financial acumen including analytical and forecasting skills
- Ability to effectively prioritize in a constantly changing retail environment.
- Must have strong working knowledge of MS Office programs
- Ability to work collaboratively with other departments to better serve customers.
- Ability to prepare & execute a succession plan and delegate work as required

Why The Brick?:

- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive renumeration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- Paid Training
- Access to personal development training
- Be a part of Canada’s largest home furnishings retailer
- We welcome all abilities to apply.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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