Delivery Manager, Mod

3 weeks ago

Mississauga, Canada Trapeze Group Limited Full time

Job Summary:
As the Technical Delivery Manager for the Mobility on Demand team you are responsible for managing a team of front-line project implementation consultants and ensuring they are able to successfully implement our solutions to meet our customers objectives on time, on budget, within scope and with quality.

**Job Description**:
KEY RESPONSIBILITIES
- Lead and manage the MoD implementation team to achieve financial, operational, and customer satisfaction targets and metrics.
- Coaching, mentoring, and influencing the team to take proactive action and accountability for their work.
- Create and implement professional development plans to improve the skills of your team.
- Support the preparation of the Quarterly Strategic Review (QSR), report progress to the business, and be accountable for achieving the forecasted results.
- Drive Results and implement process improvements to maximize team efficiency. Ensure that best practices are being documented and adopted by your team.
- Report on project risks, issues, opportunities, and their associated strategies.
- Ensure the team is optimally allocated to meet project demands by effectively managing team resources.
- Lead, guide, and support your team through project escalations.
- Develop a staffing plan for the team designed to support strong yearly growth.
- Work directly with Sales to support sales opportunities, developing associated Statements of Work and pricing.
- Work closely with Product and Development to identify product solutions to meet customer requirements as well as manage the priority of the PS development queue.
- Conduct annual performance reviews.
- Ability for travel of up to 25% within North America.

EDUCATION AND WORK EXPERIENCE
- A Bachelor’s degree in business, planning, engineering, or other technical discipline.
- A minimum of five (5) years of experience in software solution delivery.
- Preferred experience in people management.
- Preferred experience in a technical role (i.e. technical implementation experience).
- Preferred experience with Trapeze software solutions.

KEY SKILLS AND COMPETENCIES
- Strong leadership, mentorship, critical thinking, and problem solving skills are required.
- A demonstrated ability to lead a team through organizational change management is essential.
- A comprehensive understanding of agile, waterfall, and hybrid project delivery methodologies and scope management is critical.
- Superior command of written English and a proven track record of producing quality documentation is mandatory.
- The ability to effectively manage customer or internal escalations is required.
- Self-motivational drive and the ability to initiate and manage activities independently and in a team environment.
- Be able to perform effectively in a deadline-oriented work environment and to successfully execute many tasks simultaneously.

Worker Type:
Regular

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