Technology Delivery Manager

3 months ago

Mississauga, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

**Why work with Compass Digital? **We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.

**Job Summary**:
The **Technology Delivery Manage**r is a pivotal role responsible for supporting Canadian lines of business from project discovery to closeout. The TDM will collaborate with various internal teams and external partners to deploy commercialized solutions across various Compass Canada sectors.

Now, if you were to come on board as our **Technology Delivery Manager**, we’d ask you to do the following for us:

- Collaborate with Security Transformation, Operations, Strategy, Menu and Configuration, and Managed Partners to deploy commercialized solutions, including but not limited to Mobile, POS, Network, Surveillance, Debit Terminals, and Digital Signage.
- Lead project discovery sessions and ensure alignment of project objectives with business requirements.
- Conduct weekly project meetings to track progress, address issues, and communicate updates to stakeholders.
- Develop and maintain project artifacts including Statements of Work (SOW), Change Requests (CRs), Meeting Minutes, Purchase Orders, etc.
- Manage changes in project scope, timeline, and budget effectively, ensuring adherence to project constraints.
- Communicate effectively with stakeholders at various levels of management, providing regular updates and addressing concerns as they arise.
- Demonstrate strong project management skills, ensuring projects are delivered on time, within budget, and with high quality.

Think you have what it takes to be our **Technology Delivery Manager**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

- Network Concepts: Strong working knowledge of network concepts such as DHCP, DNS, firewall rules, and routing.
- Passion for Food and Food Service: A deep passion for food and food service is essential, ensuring that technology solutions are created and deployed with the highest level of care to enhance the eating experience.
- Communication Skills: Excellent written and verbal communication skills, along with strong listening abilities.
- Technical Communication: Ability to communicate effectively with individuals of varying technical competency levels.
- Technology Delivery Experience: Proven experience in technology delivery or a similar role.
- Efficiency and Engagement: Highly engaged individual who seeks out better and more efficient ways to complete tasks.
- Project Management Tools: Hands-on experience with project management tools such as MS Project, Smartsheet, Quickbase, or Trello.
- Microsoft Office Proficiency: Advanced experience with Microsoft Excel, PowerPoint, and Office.
- Technology Solutions Understanding: Strong understanding of technology solutions, with preferred experience in deploying POS systems, network infrastructure, and digital signage.
- Adaptability: Ability to adapt to a fast-paced and dynamic work environment, demonstrating resilience and problem-solving skills.

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