Dispatch and Sales

2 months ago


East York, Canada Kreitmaker Full time

kreitmaker is a concrete, brick, block, and stone supplier in Toronto, Ontario, with a wide selection of masonry and landscaping products. We supply quality products to home builders, contractors, landscapers, and homeowners across the GTA.

We are dedicated to providing high quality products, Best In Class Customer Service.

We are looking for a Dispatcher with a passion for sales and customer service to support our Concrete Team.

**About the role**

If you are detail-oriented, thrive in a dynamic environment, and have a passion for excellent customer service, we would love to hear from you

**Key Responsibilities As a Sales Consultant**:

- Providing and maintaining an elevated level of customer service
- Create year-over-year sales growth
- Working with prospective and existing clients to determine their requirements and obtain feedback on our services via inbound and outbound calls
- Conduct professional, engaging sales presentations over the phone
- Answer questions and offer suggestions to prospective and regular customers based on a thorough knowledge of the product line and emphasize product/service features and benefits
- Offer additional products/services to customers related to the sale or their project

**Key Responsibilities As**a Dispatcher**:
In this role, you will play a crucial part in ensuring our operations run smoothly by scheduling and dispatching concrete trucks from various locations. Your main goal is to provide timely and efficient service to our customers by quickly responding to changing delivery demands and adjusting schedules as needed. You will also optimize dispatch routes to enhance service delivery and meet operational objectives while maintaining customer satisfaction

**Requirements**:

- Take customer orders over the phone and via online platforms.
- Prepare and process invoicing for orders accurately and promptly.
- Address customer inquiries and resolve issues in a timely manner.
- Dispatch concrete trucks and arrange delivery routes efficiently.
- Adjust schedules as necessary to accommodate customer needs and demands.
- Collaborate with team members to meet sales goals and targets.
- Maintain accurate records of orders, deliveries, and customer interactions.
- Provide excellent customer service to ensure client satisfaction.

**Qualifications**
- 1-3 years of experience (sales and or/dispatch)
- Knowledge of the construction or concrete industry an asset
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication abilities.
- Excellent listening skills
- Customer-oriented mindset with a proactive approach to service.
- Ability to adjust priorities and schedules on the fly based on customer needs.
- Desire and motivation to meet and exceed goals/targets.
- Self motivated, with high energy and an engaging level of enthusiasm
- Able to perform basic calculations and mathematical figures
- Ability to occasionally travel and attend sales events or exhibits
- Valid drivers license is required
- Ability to work individually and as part of a team.
- High level of integrity and work ethic
- Professional demeanor, and selling style
- Flexible, able to deal with change
- Very organized, with excellent multi-tasking and problem-solving skills and strong attention to detail
- Strong work ethic and positive team attitude

**Working Conditions**
- Regularly scheduled workdays: Monday to Friday with availability to support on Saturdays if required
- Hours: starting at 11:00 am and working until the last truck is parked in the yard (variable end time based on customer requirements) or 5:00 pm (whichever is later). This is an hourly role and hours can vary between 35-50 hours per week (eligible for OT after 44 hours)
- May be required to work an alternative schedule to support vacations or sick days
- Spring to Fall Season is extremely busy: must be able to work overtime when required or when schedule demands
- Manual dexterity required to use desktop computer and peripherals
- Extended periods of sitting
- High noise levels when working outdoors
- Regular exposure to conditions including heat, humidity, rain, cold, snow, and dust
- Repetitive work
- High levels of stress and pressure
- Use of required personal protective equipment, specifically Safety boots (CSA Green triangle patch and CSA White rectangle with orange Greek letter omega - Ω) are required
- We provide accommodation and support to persons with disabilities throughout the recruitment and selection process. Please let us know if you require any special accommodation or support when applying._

**Job Types**: Full-time, Permanent

Pay: From $21.50 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday

Application question(s):

- Aside from English, what languages(s) do you speak?
- This person is required to have Safety boots or shoe


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