Deskside Support Analyst

3 weeks ago

Gatineau, Canada Compugen Inc Full time

**Job Title**
- Deskside Support Analyst

**Vacancy No**
- VN6517

**Work Location**
- Gatineau, QC

**Base Pay Range**
- To be discussed during the recruitment process

**Job Details**

**Position**: Deskside Support Analyst - 6 Months Contract**Location**:

Gatineau

**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

**Deskside Support Analyst - Contractor**

In support of our customer, we are seeking a Deskside Support Analyst to join our team on a 6 months Contract (with chances to renew).

**Responsibilities**:
Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
Test for nominal operation of devices post-deployment
Troubleshooting to identify and resolve root cause of hardware or software malfunctions at the deskside level
Follow documentation and direction as required
Smart Hands for AV, Telephony and Network teams
Provide proper and prompt updates to documentation
Provide coverage for vacation, sick days when required.
Maintain inventory counts.
Perform Print support as required.
Provide coverage assistance during events as required.

**Qualifications**:
A college or university education within Computer Sciences
2 years of experience with desktop deployments, troubleshooting and upgrades
Previous experience completing complex Installs, moves, adds, changes of computer equipment
Windows Operating System proficiency ideally in Windows 10
Ticketing system experience
Effective written and verbal interpersonal skills
Outstanding customer service skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Availability for shift work and on Call
- A valid driver license and a clean driving record
Ability to lift a minimum of 20-40 lbs. regularly
A+ Certification an asset
Additional Qualifications:

Willingness to travel to remote sites in Ottawa, Gatineau region

**What you’ll love about us**:
Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers.

Most importantly, we love to work hard, and we love to have fun. We’re in it to win it.

**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs_

LI-RB1

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