Tier 3 Systems Analyst

3 weeks ago

Gatineau, Canada LeverageTek IT Solutions Full time

LeverageTek is actively seeking a Tier 3 Systems Analyst (IT Financial Applications) for a permanent position with its Ottawa/Gatineau-based customer.


Work Location

The successful candidate will be required to work on-site at the customer headquarters in Gatineau, QC.


Key Tasks

  • Provide 3rd level support for the Company’s business applications, including periodic on-call support
  • Perform analysis, investigation, and testing for solutions regarding technical matters on various business applications
  • Work with and maintain COTS Business Financial systems
  • Monitor and address different types of integration issues
  • Use different tools to conduct analysis and troubleshooting of technical issues/requests (PLSQL Developer, SFTP Clients, Server Configuration files, Azure, etc.)
  • Coordinate with other groups for maintenance of business applications and servers such as Monthly server patching, Application Refresh, and Certificate/License renewals
  • Coordinate with the infrastructure team for creation of file shares, folder permissions, commissioning/decommissioning servers, troubleshooting server and network-related issues
  • Conduct intake discussions with users from different departments and with Business Analysts to confirm the requirements and implications, if any
  • Support and develop customized DB objects, Crystal, SSRS, and SQL reports
  • Ensure continued, uninterrupted service through identifying and resolving problems in a client/server environment
  • Support and create software integrations and external interface along with corresponding technical documentation
  • Analyze and follow service calls through to resolution using the ITSM
  • Handle different types of cases such as Service Requests, Incidents, Enhancements, RCAs/Bug Fixing
  • Perform impact analysis for any internal or external updates introduced to the business applications (e.g. compatibility, performance, or impacts to any integrations/jobs)


Key Qualifications

  • Minimum 5+ years of experience as a Level 3 Application Support and/or Systems Analyst role supporting IT Financial Applications and data integration platforms
  • Level 3 Technical Support experience with demonstrated experience in monitoring, configuring, documenting, troubleshooting, and maintenance of various Financial Business Applications and data integrations platforms
  • Strong Knowledge of Oracle PL/SQL (Analyzing, script composition, testing, etc.) and experience creating or updating various types of reports such as SQL Reports, SSRS, and Crystal Reports


Qualifications

  • Experience in supporting different modes of integrations (APIs, SFTPs, etc.)
  • Experience using ITSM (Change Management, Incidents, Problem Tickets, Enhancements, Service Requests, etc.)


Assets

  • Fundamental understanding of various Azure Resources such as Logic Apps, Key Vaults, Storage Accounts, Virtual Machines, API Connections, etc.
  • Knowledge of Sarbanes-Oxley requirements


About LeverageTek IT Solutions

Thank you for taking the time to apply Since our company’s inception in March 2003, LeverageTek IT Solutions has worked resolutely to become one of the industry’s most recognized and trusted suppliers of technology staffing and business consulting services. With hundreds of successful engagements to our credit with many of Canada’s leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis. We work with customers across all sectors including academia, aerospace, aviation, finance, government, health care, high tech, military, not-for-profit, and more.

Our responsive service and ability to deliver the right fit, on time and within budget, typically leads to repeat engagements and a long-standing relationship.

Accessibility accommodations are available upon request.

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