Network Administrator

3 months ago

Winnipeg, Canada 365 Technologies Full time

365 Technologies is a leading Managed Services Provider, located in Winnipeg, MB, focused on empowering companies through technology.

**Job Title**:Network Administrator

**Reports To**:Service Manager

**Responsibilities & Duties**:

- Participate in on-call rotation, requiring after-hours availability to respond according to our on-call policy.
- Detailed documentation of all completed work, using our ticketing system.
- Ensuring tickets are responded to and resolved within published Service Level Agreements.
- Regularly communicating with the Service Desk Coordinator or Manager regarding incident resolution and outstanding problems.
- Providing timely follow-up to client inquiries and support tickets.
- Keeping client documentation updated.
- Accurately tracking and submitting timesheets & expenses.
- Escalate where necessary, to Senior Network Administrator(s) or to management as needed.
- Meeting all published key performance indicators (KPIs).
- Other duties as assigned.

**Essential Qualifications & Skills**
- Outstanding verbal and written communication skills in English.
- Ability to manage multiple tasks, with frequent distractions, effectively.
- A passion for solving technical problems, with a focus on exceptional customer service.
- 5-7 years of active IT support experience, preferably in a Managed Services environment.
- Extensive experience troubleshooting Microsoft Windows 10.
- Experience with Microsoft 365 administration and management.
- Experience with configuration and troubleshooting of Microsoft Server OS (2012, 2016, 2019).
- Experience with Veeam Backup & Replication.
- Experience with PC and Server hardware installation and troubleshooting.

**Recommended Qualifications & Skills**
- Experience performing MS SharePoint site creation and migrations.
- Experience creating and managing Virtual Machine environments (Hyper-V, VMware).
- Experience with firewall and security appliances (Sonicwall).
- Experience with VOIP telephony, particularly 3CX.
- Working knowledge of remote management and monitoring platform (RMM). ConnectWise Manage and Automate would be a significant asset.
- Experience with troubleshooting network problems involving multiple VLANs, and QOS.

**Benefits**
- Competitive Salary
- Performance-based incentives
- Comprehensive benefits package
- Employer RRSP/DPSP/TFSA matching plan
- Health spending account
- Staff lounge with cold drinks and snacks
- Mileage Compensation

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