Director, Industrial East

3 months ago

Mississauga, Canada QuadReal Full time

**About QuadReal Property Group**

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $77.6 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

**Director, Industrial East**

Reporting directly to the Vice President, Industrial, Operational Excellence, the Director, Industrial East, is responsible for all aspects of property operations including tenant relations, operations, financial performance, and strategic leadership to ensure the portfolio is managed to meet client needs and in a way that meets QuadReal’s objectives. In addition, you are a key member of the National Operational Excellence team, working closely with other members of the National Operational Excellence team, regional leads of the QuadReal Industrial portfolio and other internal stakeholders, ensuring operational governance is followed, best practice adopted, and business goals are achieved. The position of the Director is to engage and champion the objectives of the organization with their team, motivating and challenging others in a way that inspires and promotes excellence.

**Responsibilities**:

- Provide strategic leadership to the Industrial East team.
- Direct management of the team responsible for the successful management of the properties to champion collaboration, consistency, and communication of Operational Excellence
- Provide leadership to the property team giving clear and concise direction for overall QuadReal objectives
- Responsible for revenue, expenses and capital costs of the property including reviewing and operating within an approved budget; analyzing monthly financial statements for inclusion in standard management reports; ensuring tenant billings, year-end adjustments are accurate and completed in a timely fashion.
- Deliver on annual property budget NOI and capital, and ensure forecast information is accurate
- Interact and effectively communicate directly with Asset Manager/Owner Representatives on financial performance, property operations, staffing and tenant relations.
- Ensure team members are efficiently maintaining and repairing the property to the high standards expected in their asset class.
- Ensure excellent tenant/owner relations through personal contact, development of tenant retention plan, and excellent customer service.
- Ensure efficient operation of buildings including compliance with government regulations, achievement of maintenance/life safety standards and sourcing new ways to operate while reducing costs.
- Provide strategic direction in the development and preparation of the annual operating plan considering the owners objectives, capital resources, and operational requirements. Annual operating plans include prescribed multi-year capital projections, major building component analysis, operating budgets and development of budgets for Landlord’s work required for all vacant suites and tenancies with expiries.
- Directing the management and implementation of capital projects as required and approved
- Work cooperatively with Leasing Representative to ensure budgeted leasing projections are achieved.
- Complete understanding and adherence to the Environmental Policy, the Code of Conduct and other policies and procedures relevant to the position as prescribed from time to time.
- Ensure teams adopt targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling
- Review consumption trends regularly with the property teams
- Keep abreast of new developments and industry standards and practices for efficient building operations by attending industry events and participating in company or industry committees
- Initiate, organize, conduct and participate in community and charitable events that involve the building, its tenants or tenant employees
- Organize and participate in volunteering or charitable events where QuadReal staff have the opportunity to support the community
- Manage a large team of people. Encourage change management and motivate the team in a busy environment.
- Help to identify operational changes required to support business priorities and strategies. Assist in the development and execution of activities that effectively support business initiatives.
- Champion the review of team processes and activities to ensure excellent customer satisfaction.
- Build strong relationships with the property management teams and deliver exceptional co

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