Customer Service Agent, Communications and

2 weeks ago

Montréal, Canada CBCRadio-Canada Full time

Position Title:
Customer Service Agent, Communications and Marketing (French Services)

Status of Employment:
Temporary (STTRC)

Position Language Requirement:
French

Language Skills:
French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:
2024-05-27 11:59 PM

Your role

Your main responsibilities will be the following:
- Respond to users experiencing technical difficulties with our various services.- Document client comments and requests for analysis, statistical and reporting purposes.- Monitor accounts receivable via our financial systems (billing, credit card payments, etc.).- Draft and update communications tools (e.g., FAQs).- Perform all other administrative duties required for the smooth operation of the department.

Be willing to work flexible hours (including evenings and weekends, anywhere from 11 a.m. to 9 p.m.).

Please note this is a 12-month full-time expected need.

Qualifications:
- Post-secondary degree/diploma in computer science, telecommunications, or any other relevant field- One (1) or more years’ experience performing similar or related duties in a call centre or user support environment

**Skills**:
- Experience with web-based subscriber services and the CRM system an asset- Experience in telemarketing, direct marketing, sales and customer service is an asset- Knowledge of Zendesk and customer service tools (chatbot)-
- Excellent communication skills, including the ability to convey technical concepts to non-experts and tailor communications to any level of audience- Ability to be organized and multitask effectively (dialogue, typing on keyboard, active listening)- Ability to be proactive and cooperate effectively with co-workers and partners- Ability to be versatile, flexible, independent and adaptable to change- Ability to work well under pressure and react in crisis situations- Superior French-language skills, spoken and written- Tact, courtesy, and interpersonal skills- Strong client-service orientation- Test on French language- Interview

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the

Diversity and Inclusion section


You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our

corporate website
- All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on

conflicts of interest
- In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:
1000, Rue Papineau, Montreal, Quebec, H2K 0C2

Number of Openings:
1

Work Schedule:
Full time

  • Customer Service Agent

    4 weeks ago

    Montréal, Canada Boutique 1861 Full time

    Company Description Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 80 passionate...

  • Customer Service Agent

    1 week ago

    montréal, Canada National Bank Full time

    Youtube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your compensati

  • Customer Service Agent

    1 month ago

    Montréal, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

  • Customer Service Agent

    1 month ago

    Montréal, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

  • Customer Service Agent

    1 month ago

    Montréal, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

  • Customer Service Agent I

    4 weeks ago

    Montréal, Canada Beneva Full time

    Job Posting Title: Customer Service Agent I Status: Temporary (Fixed Term) **Job Description**: Poste temporaire jusqu'à Octobre 2024 Comme agent(-e) au service à la clientèle, votre rôle consiste à fournir aux consommateurs et aux distributeurs un support administratif aux demandes de renseignements sur les produits et services offerts par...

  • Customer Service Agent

    1 month ago

    Montréal, Canada National Bank of Canada Full time

    Youtube Video As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. **Your compensation** The salary starts at $21.50/hour with two...

  • Customer Service Agent

    1 week ago

    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: We have many opportunities in our Montreal contact customer centre team. A career as an agent is to use your customer service skills to respond to the changing needs of our clients. The Customer Service Centre exists to help our...

  • Customer Service Agent

    1 week ago

    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: We have many opportunities in our Montreal contact customer centre team. A career as an agent is to use your customer service skills to respond to the changing needs of our clients. The Customer Service Centre exists to help our...

  • Customer Service Agent, Financing

    1 week ago

    montréal, Canada National Bank Full time

    Youtube Video As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. Your compensation The salary starts at $

  • Customer Service Agent, Financing

    4 days ago

    montréal, Canada National Bank Full time

    Youtube VideoAs a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills.Your compensationThe salary starts at $23.50/

  • Customer Service Agent

    6 days ago

    Montréal, Canada National Bank Full time

    Youtube Video As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your compensation The salary starts at $21.50/hour with two salary...

  • Customer Service Agent

    4 weeks ago

    Montréal, Canada LCI Education Full time

    As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and LaSalle College. Your main mission is to provide information on the institution's services, welcome our students to the site and maintain communication and follow-up with the members of the admissions...

  • Agent Du Service Clientèle

    1 week ago

    Montréal, Canada Voxdata Full time

    **English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques raisons pour lesquelles il fait...

  • Customer Service Advisor

    4 weeks ago

    Montréal, Canada VROY Communications Full time

    Responsibilities: - Provide exceptional customer service to all dealership customers - Answer incoming phone calls and respond to customer inquiries - Assist customers with scheduling appointments for automotive repairs and maintenance - Handle cash transactions and maintain accurate records of payments received - Collaborate with mechanics and technicians...

  • Customer Service Agent

    1 week ago

    Montréal, Canada Voxdata Solutions Inc. Full time

    Looking for an ideal work environment where your communication skills will be put to good use? The VOXDATA family is waiting for you! Join a community of people for whom mutual aid, problem solving, and collaboration are fundamental values. **A day in the life of an agent...** In a call center like Voxdata, customer service offers you the best of both...

  • Agent des services douanes | Customs Services Agent

    4 weeks ago

    Montréal, QC, Canada Delmar Group Full time

    Mandat: Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des expéditions, et de communiquer directement ces informations à un portefolio de clients. L'agent(e) doit avoir une compréhension de base des processus...

  • Customer Service Agent Collection

    1 week ago

    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career as a Customer Service Agent on our Collection team means providing credit management advice and proposing innovative solutions to clients who have missed payments on one or more products. **Your role** - Contact clients to...

  • Customer Service Agent, Financing

    3 days ago

    Montréal, Canada National Bank of Canada Full time

    As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. **Your compensation** The salary starts at $23.50/hour. We also offer a program to reimburse tuition...

  • Customer Service Representative

    1 week ago

    Montréal, Canada Voxdata Full time

    **Looking for an ideal work environment where your communication skills will be put to good use? The VOXDATA family is waiting for you!** Join a community of people for whom mutual aid, problem solving, and collaboration are fundamental values. **A day in the life of an agent...** In a call center like Voxdata, customer service offers you the best of both...