Customer Service Agent
3 weeks ago
Youtube Video
As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.
**Your compensation**
The salary starts at $21.50/hour with two salary increases projected in the first year. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.
**Your role**
- Answer client calls
- Listen to clients' needs and offer personalized solutions.
- Advise and offer transaction or credit solutions
- Refer clients with specialized needs to your colleagues
- Collaborate and share knowledge with your colleagues
The Client Contact Centre is open Monday to Sunday from 6:00 a.m. to midnight. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.
**Your team**
We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.
**Learning and development**
You will begin with a seven-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues.
Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.
Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.
**Prerequisites**
- High school diploma
- Customer service experience
- Promote the values of partnership, empowerment and agility
- Eagerness to develop your skills
CCSM
sacBm
**Your benefits** In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic
-
Customer Service Agent
4 weeks ago
Montréal, Canada LCI Education Full timeLCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and...
-
Customer Service and Experience Agent
1 day ago
Montréal, Canada DeSerres (head office) Full timeJoin us at DeSerres and let your listening skills, proactivity and interpersonal skills enrich our customer service and experience team. **What we offer**: - 36-hour work week ; - 3 weeks vacation after 1 year of service ; - 5 days flexible leave; - Summer hours; - Group insurance paid partly by employer; - REED/RPDB; - Hybrid work (3 days a week...
-
Montréal, QC, Canada Delmar Group Full timeMandat: Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des expéditions, et de communiquer directement ces informations à un portefolio de clients. L'agent(e) doit avoir une compréhension de base des processus...
-
Montréal, Canada CBCRadio-Canada Full timePosition Title: Customer Service Agent, Communications and Marketing (French Services) Status of Employment: Temporary (STTRC) Position Language Requirement: French Language Skills: French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced) Work at CBC/Radio-Canada At CBC/Radio-Canada, we create content that...
-
Montréal, Canada CUSTOMER EXPERIENCEEXPRIÉNCE CLIENT Full timeReq Id: 407787 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...
-
Bilingual customer service agent
6 days ago
Montréal, QC, Canada Allstate Full timeLes 5 piliers de notre proposition de valeur aux employés – possibilités, souplesse, esprit communautaire, diversité et environnement familial – permettent de s’épanouir de façon unique. En tant qu’agent(e) du service à la clientèle, vous offrez un service supérieur et des solutions à nos clients. L’agent(e) service à la clientèle...
-
Agent(E) Service à La Clientèle Customer Service
4 weeks ago
Montréal, Canada World Gym Quebec Full timeVous êtes passionné par le fitness et vous avez un talent pour la coordination des ventes ? World Gym Québec est à la recherche d'une personne dynamique pour se joindre à notre équipe en tant qu’Agent(e) service à la clientèle à notre siège social. L'agent au service client est responsable de fournir un service à la clientèle exceptionnel aux...
-
Agent Customer Experience
2 weeks ago
Montréal, Canada GLS Canada Full timeNous sommes présentement à la recherche d’un(e) agent(e) expérience client. **_ S'il vous plait, veuillez nous envoyer votre C.V en anglais._** **Numéro de l’affichage**:MTL_SAC_2023 **Horaire de travail**:Lundi au vendredi de 9:00 am à 18:00 pm **Contrat**:Temps plein, permanent, télétravail **Salaire**:20,50 $/h **Adresse du lieu de...
-
Customer Relations Agent--bilingual
1 day ago
Montréal, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...
-
Support Service Agent
4 weeks ago
Montréal, Canada ACP Marketing Canada Inc. Full timeACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel...
-
Customer Relations Agent--Bilingual
3 days ago
Montréal, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...
-
Customer Relations Agent--Bilingual
2 days ago
Montréal, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...
-
Customer Relations Agent--Bilingual
2 days ago
Montréal, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...
-
Customer Relations Agent--Bilingual
2 days ago
Montréal, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...
-
Agent(e) du service à la clientèle
6 days ago
Montréal, QC, Canada Allstate Full timeNous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Les 5 piliers de notre proposition de valeur aux employés – possibilités, souplesse, esprit communautaire, diversité et environnement familial – permettent de s’épanouir de façon unique. En tant...
-
Customer Experience Center Agent
3 days ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - At Intelcom, the customer experience is at the heart of our DNA. As a Bilingual Customer Experience Center Agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within...
-
Customer Relations Agent--Bilingual
2 days ago
Montréal, QC, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...
-
Customer Relations Agent--Bilingual
2 days ago
Montréal, QC, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...
-
Customer Service Specialist
4 weeks ago
Montréal, Canada International Air Transport Association (IATA) Full timeEmployment Type: Fixed Term Contract Contract Duration: Until 30 Sep About the team you are joining You will report to the Manager, IATA Customer Service Center in Montreal and will be responsible for delivering the highest level of customer service to IATA customers, which consists of Airlines, Travel/Cargo Agents and Third Parties. The role encompasses...
-
Customer Relations Agent--Bilingual
2 days ago
Montréal, QC, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. First National supports requests for accommodation from applicants with disabilities;...
