Customer Service Agent

4 weeks ago

Montréal, Canada Voxdata Solutions Inc. Full time

Looking for an ideal work environment where your communication skills will be put to good use? The VOXDATA family is waiting for you

Join a community of people for whom mutual aid, problem solving, and collaboration are fundamental values.

**A day in the life of an agent...**

In a call center like Voxdata, customer service offers you the best of both worlds.

**Your mission**: To provide a personalized experience to each customer, in an environment that encourages you to constantly improve and reach your full potential.

**Daily, agents have the following responsibilities**:

- Answer incoming calls from customers with proven authenticity;
- Listen carefully to customer needs to provide a personalized experience;
- Promote the brand's products and assist customers browsing the websites;
- Follow up with customers on current issues;
- Demonstrate empathy, openness and maintain a positive attitude in all situations;
- De-escalate difficult cases and maintain control of the call (our in-house training will help you do this)
- Manage your time efficiently to optimize call processing;
- Support your teammates. By sharing our strategies, we are able to provide impeccable service.

**You will be a great agent if you are**:

- Expert in customer service and sales in a call center environment
- Fluently bilingual in French and English, both written and spoken;
- Motivated by helping people and putting them at ease;
- Masterful in the art of analysis and problem solving;
- Comfortable with calculations and technology;
- Able to adapt to different computer software;
- TICO certification (an asset);
- Effective in managing reservation systems (an asset);
- If you have a land line phone connection (an asset);
- And if you have already worked in the tourism or travel products industry, even better

**Do you recognize yourself? Here's what we offer you**:

- A paid training of approximately 2 weeks, with the option to work from home;
- A 40-hour schedule, Monday to Sunday between 7:00 a.m. and midnight, with the option to work from home;
- A base salary of $17 per hour;
- Several opportunities to improve your knowledge (online and peer training);
- The opportunity to become a coach and maybe even a team leader one day;
- Everything you need, from group insurance to discounts with our partners;
- Dialogue: Virtual medical clinic for you and your family.
- Advantageous referencing program.

**Job Types**: Full-time, Permanent

**Salary**: $17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- French (preferred)

Work Location: Hybrid remote in Montréal, QC H3B 0C1

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