Guest Experience Ambassador

2 weeks ago

Burnaby, British Columbia, Canada The Amazing Brentwood Full time

The Amazing Brentwood:
The Best of Vancouver in One Amazing Place. Located in Burnaby's Brentwood neighborhood, featuring world-class shops, restaurants, public plazas, entertainment, and 6,000+ new homes. The Amazing Brentwood is a one-of-a-kind urban gathering place that reflects the vibe of Metro Vancouver's global community.

ABOUT THE ROLE
Our Guest Experience team is the face of The Amazing Brentwood brand. Guest experience begins the moment the Guest sets foot on our property.

From their arrival, to when they enter our doors, visit our retailers, restaurants, services etc.; our objective is to amaze and delight our Guests at every opportunity.


Job Responsibilities:

  • Act as an Ambassador for The Amazing Brentwood by having the most up to date knowledge on all in Centre events and programming, retailer and restaurant information, and all Centre and Guest Experience offerings.
  • Deliver the highest level of guest service to all guests, anticipate needs, and create memorable experiences by going above and beyond.
  • Answer all internal and external telephone calls.
  • Dispatch other departments to communicate guest requests or issues via a 2way radio device.
  • Assist with all Guest Experience offerings such as wayfinding, gift card sales, gift wrap, wheelchair rentals, concierge services, personalized offerings, Children Play Areas, etc.
  • Assist in the planning and execution of all site events and programming.
  • Tour the site, ensuring all brand standards are being maintained.
  • Maintain and balance a cash float at the end of every shift.
  • Maintain various tracking sheets for informational and budgeting purposes.

Required Training and Experience:

  • 2+ years of previous experience in the high customer facing role.
  • High levels of competency with Microsoft Word, Adobe and Microsoft Excel.
  • University or postsecondary education an asset.
  • Second or third language an asset.

Required Knowledge, Skills, Abilities:

  • Ability to communicate clearly and collaborate with multiple departments; understand and interpret their needs and identify solutions to nonroutine queries.
  • Extremely well organized, disciplined, and able to work well in a busy team environment.
  • Performs job duties in an accurate, detailoriented, and productive fashion.
  • Ability to work in a fastpaced environment while utilizing multitasking skills.
  • Possesses strong interpersonal skills.
  • Takes personal ownership and able to work independently with mínimal supervision.
  • Displays service excellence in dealing with internal and external guests, colleagues, and partners.

Job Type:
Part-time

Work Location:
One location

  • Guest Service Agent

    2 weeks ago

    Burnaby, British Columbia, Canada Element Vancouver Metrotown Hotel Full time

    Ensure all guests are welcomed and served in a courteous and professional manner executing all Element Hotel's brand standards during the process.Ensure required Front Office supplies are readily available for the guest.Act as the line of contact for all guest complaints or issues.Ensure all Front Office quality standards are complied with and that policies...

  • Guest Service Agent

    2 weeks ago

    Burnaby, British Columbia, Canada Hilton Vancouver Metrotown Full time

    Hilton Vancouver Metrotown Hotel is just steps from Metropolis at Metrotown shopping centre and Skytrain. The hotel features contemporary rooms, executive lounge, full-service restaurant as well as the largest banquet space in Burnaby.As part of the Hilton Hotels & Resorts global brand of full-service hotels we believe hospitality isn't just a job; it's a...

  • Patient Coordinator and Clinic Ambassador

    2 weeks ago

    Burnaby, British Columbia, Canada SkinArt MD Laser and Skin Clinic Full time

    SkinArt MD is looking for a Patient Coordinator and Clinic Ambassador who is passionate about the Medical Aesthetics industry and delivering exceptional customer service to all clients.ResponsibilitiesProvide information regarding skincare and treatmentsProvide exceptional customer service through phone calls and all social media platformsAssist in...

  • HR Manager

    2 weeks ago

    Burnaby, British Columbia, Canada Squirrel Systems Full time

    Squirrel serves hospitality clients around the globe. From five-star hotel resorts to Michelin-star restaurants to your favourite neighbourhood pub, Squirrel's technology enables amazing guest experiencesThis could be youPeople are your passion. Employee engagement is your focus. You love connecting with others to create a people-focused, collaborative, and...

  • Vip Cinemas Brentwood

    2 weeks ago

    Burnaby, British Columbia, Canada Cineplex Full time

    Proudly recognized as having one of the country's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.Work location:CPX Brentwood VIPCity:BurnabyWhat you will do: Cineplex VIP Cinemas is changing the moviegoing experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats,...

  • Product Guide

    2 weeks ago

    Burnaby, British Columbia, Canada Arc'teryx Full time

    Your Opportunity at ARC'TERYX: You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities.You are product-obsessed and seek any chance to get outside to experiment and learn...

  • Member Experience Representative

    2 weeks ago

    Burnaby, British Columbia, Canada BCAA Full time

    Work at an award-winning top employer If you are looking for an empowering and progressive place to shape your future, then you've landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move...

  • Member Experience Representative

    2 weeks ago

    Burnaby, British Columbia, Canada BCAA Full time

    Work at an award-winning top employer If you are looking for an empowering and progressive place to shape your future, then you've landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move...

  • Liquor Store Assistant Manager

    2 weeks ago

    Burnaby, British Columbia, Canada Otter Co-op Full time

    Who we are:What you'll do:The Assistant Liquor Store Manager supports the Liquor Store Manager in directing the day Assist with overseeing daily store operations and management in accordance with company policies, procedures, and overall expectations Provide direction and leadership to continue to build an outgoing, positive, highly motivated team Receive...

  • HR Manager

    2 weeks ago

    Burnaby, British Columbia, Canada Squirrel Systems Full time

    Burnaby, BC | Full-Time | Start Date: ASAP | Salary Range: $80K - $100K per yearSquirrel serves hospitality clients around the globe. From five-star hotel resorts to Michelin-starrestaurants to your favourite neighbourhood pub, Squirrel's technology enables amazing guestexperiencesThis could be you:People are your passion. Employee engagement is your focus....

  • Parking Enforcement Officer

    2 weeks ago

    Burnaby, British Columbia, Canada Indigo Park Canada Inc Full time

    We are currently seeking a positive and outgoing Parking Enforcement Officer to join our team in Burnaby. The Parking Enforcement Officer is a mobile position responsible for overseeing the safety and security of parking lots, garages, and parkades.Schedule:Three shifts available Saturday and Sunday 7:00 am to 3:30 pm Saturday and Sunday 3:30 pm to 12:00 am...

  • Liquor Store Associate

    2 weeks ago

    Burnaby, British Columbia, Canada Otter Co-op Full time

    Who we are:What you'll do:Reporting to the Liquor Store Manager, responsibilities for this position include the following:Provide excellent customer service to guests in a courteous, efficient manner Process register transactions, refunds, and returns, activate gift cards Ensure register drawer is balanced at the end of shift following company procedures...

  • Host(Ess)

    2 weeks ago

    Burnaby, British Columbia, Canada Earls Station Square Full time

    As a Host, you will:Create and maintain the flow of the restaurant. Create and maintain the flow of guests into the restaurant to ensure our Culinary team and servers can deliver world class service.Work with technology to enhance the guest experience. Support the service team using guest interaction technologies including Skip the Dishes, DoorDash,OpenTable...

  • Team Member

    2 weeks ago

    Burnaby, British Columbia, Canada Tim Hortons | Company #502145 Full time

    Join our Team as we are looking for Team MembersAs a Team Member at Tim Hortons, your top priority is guest satisfaction Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences.In this position you will:...

  • Team Member

    2 weeks ago

    Burnaby, British Columbia, Canada Tim Hortons | Company #502145 Full time

    Join our Team as we are looking for Team MembersAs a Team Member at Tim Hortons, your top priority is guest satisfaction Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences.In this position you will:...

  • Team Members with Delivery Receiving

    2 weeks ago

    Burnaby, British Columbia, Canada Tim Hortons | Company #502145 Full time

    As a Team Member at Tim Hortons, your top priority is guest satisfaction Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences.In this position you will: Greet & welcome guests with hospitality....

  • Hourly Server

    2 weeks ago

    Burnaby, British Columbia, Canada Cineplex Full time

    What you will do:The Server or Server Assistant will be responsible for providing high-levels of guest service to all restaurant patrons by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials. The Server will perform guest service duties in a friendly and professional manner at all...

  • Client Accounts Associate

    2 weeks ago

    Burnaby, British Columbia, Canada Simon Fraser University Full time

    Union/Affiliation: C.U.P.E. Local 3338 Pay range: $28.82 hourly plus 14% in lieu of benefits SFU Department Descr: Student Services - Residences Position Grade: 7 # of openings: 1 Biweekly Hours: 70 Who We Are The SFU Guest Accommodations Team is a subunit within SFU Residence and Housing Department, coordinates the stay of individual guests...

  • Hourly Server

    2 weeks ago

    Burnaby, British Columbia, Canada Cineplex Full time

    What you will do:The Server or Server Assistant will be responsible for providing high-levels of guest service to all restaurant patrons by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials. The Server will perform guest service duties in a friendly and professional manner at all...

  • Team Member

    2 weeks ago

    Burnaby, British Columbia, Canada Tim Hortons | Company #502145 Full time

    Join our Team as we are looking for Team MembersAs a Team Member at Tim Hortons, your top priority is guest satisfaction Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences.In this position you will:...