Order Experience Specialist

2 weeks ago

Mississauga, Canada dbrand Full time

**Description**:
**The Role**

You're probably wondering what exactly an Order Experience Specialist is? A fair question - it's a unique title, after all. It needs to be, because this is a unique position. Here's how it works: every day, thousands of customers place an order with us. Those orders need to be assembled, packaged, and shipped. So far, so good, right?

Here's where it gets tricky. See, our customers aren't a faceless mass of bank accounts. They're a highly dedicated, cult-like army of super fans. What made them so devoted? Simple: it's because dbrand's Order Experience Specialists are doing their job correctly.

Picking and filling an order? That's like breathing. It's involuntary, basically second nature. Your brain power is instead concentrated on a single objective: making sure the customer's order is unlike anything they've ever received. A box full of packing peanuts? An envelope full of glitter? Handwritten insults on post-it notes? Those are all great - but we've already done them. Your job is to generate never-before-seen customer experiences... while also picking and filling orders.

Does the above paragraph describe you? Of course not. You don't work here... yet. We can change that. Who you are is irrelevant. What we care about is who you'll be, when given the tools, knowledge, and agency that will enable you to succeed. We need motivated, adaptable, and creative individuals who are committed to excellence, so that we can mold them into the Order Experience Specialists of tomorrow. If that's not you, save us all some time and close this window. If you're still with us... maybe the previous paragraph describes you after all.

**The Environment**

At dbrand, expect a clean, modern, well-lit warehouse with desks, chairs, and rows of inventory bins. The warehouse floor? You could eat off it. Should you? Who can say? We're not scientists. Instead, we're a team who works hard and plays hard. There's nothing we're more committed to than ongoing growth... other than unparalleled product quality and customer experience.

What's in it for you? Well, unlike most companies, we actually care about the work we're doing. Our customers deserve no less than the absolute best. At dbrand, you have the opportunity to create once-in-a-lifetime purchase experiences for them. If you're someone who's creative, committed, and excited about our mission, you'll do more than thrive here.

Before you can get the opportunity to join our passionate, dynamic team and create unparalleled customer experiences through our order fulfillment process, you'll need to prove yourself. Let’s see if you’ve got what it takes

**The Characteristics**:

- **Agile**: You’re nimble. You’re adaptable. You thrive in an environment where priorities can change in an instant.
- **Analytical**:Your decisions are driven by only one thing: data. You continue to master all the tools necessary to surface insights.
- **Collaborative**: You enjoy purposeful meetings. You value the contributions and perspectives of your colleagues as much as you do your CEO.
- **Curious**: You’re eager to learn new concepts and master new skills. There’s no tool that’s useless in your arsenal.
- **Demanding**: You expect the performance of your team to be nothing short of flawless.
- **Disciplined**: You never allow the details to slip, understanding that every bit of minutiae forms the bigger picture.
- **Enthusiastic**: You exhibit a contagious passion for creating unique customer experiences through your problem solving skills, high quality work, impeccable accuracy, and undeniable camaraderie.
- **Innovative**: You develop new approaches to complex problems.
- **Perfectionist**: You persist until the smallest detail has been optimized. Knows nothing less than 100%.
- **Persistent**: You’ve never failed. You’ve only experienced speed bumps on your path to success.
- **Reliable**: You live up to both verbal and written agreements. You can be trusted to work effectively, without oversight.

**The Responsibilities and Qualifications**:
In order to make a positive impact as part of our team, your focus in this role will be to:

- Identify and take action on opportunities to provide memorable experiences for our customers.
- Fulfill strange and unusual special instructions for orders (draw me a picture of Batman eating a snake, send me a hand-written insult, fill the envelope with rubber bands, etc.).
- Be the final set of eyes ensuring that our customers get packages that are up to our extremely high standard of quality and accuracy.
- Acquire a comprehensive knowledge of each SKU's location within our enormous grid of inventory bins.
- Pick and pack units from daily order lists into envelopes.
- Adjust orders based on changes defined by Customer Experience Representatives (CXR).
- Collaborate with the Inventory Manager to identify SKUs approaching 'out of stock' status.

If you find a box you can’t check, stop reading and look for a company

  • Order Experience Specialist

    1 week ago

    Mississauga, Canada dbrand Full time

    Description **The Role** First off let's get one thing out of the way, we aren't hiring an Order Fulfillment Specialist. We only called it that to get your attention. What we're hiring for is much more ambitious; we're hiring an Order Experience Specialist. You might be wondering what exactly an Order Experience Specialist is? A fair question - it's a...

  • Order Experience Specialist

    4 weeks ago

    Mississauga, Canada dbrand Full time

    Description **The Role** You might be wondering what exactly an Order Experience Specialist is? A fair question - it's a unique title, after all. It needs to be, because this is a unique position. Here's how it works: every day, thousands of customers place an order with us. Those orders need to be assembled, packaged, and shipped. So far, so good,...

  • Order Experience Specialist

    23 hours ago

    Mississauga, Canada dbrand Full time

    Description **The Role** You might be wondering what exactly an Order Experience Specialist is? A fair question - it's a unique title, after all. It needs to be, because this is a unique position. Here's how it works: every day, thousands of customers place an order with us. Those orders need to be assembled, packaged, and shipped. So far, so good,...

  • Order Experience Specialist

    24 hours ago

    Mississauga, Canada dbrand Canada Full time

    Order Experience SpecialistDepartment: Order ExperienceEmployment Type: Full TimeLocation: MississaugaCompensation: $40,000 / yearDescription The Role You're probably wondering what exactly an Order Experience Specialist is? A fair question -- it's a unique title, after all. It needs to be, because this is a unique position. Here's how it works: every day,...

  • Order Experience Specialist

    1 week ago

    Mississauga, Ontario, Canada dbrand Full time

    Description:The RoleYou're probably wondering what exactly an Order Experience Specialist is? A fair question - it's a unique title, after all. It needs to be, because this is a unique position.Here's how it works:every day, thousands of customers place an order with us. Those orders need to be assembled, packaged, and shipped. So far, so good, right?Here's...

  • Order Experience Specialist

    1 week ago

    Mississauga, Canada dbrand Full time

    **Description**: **The Role** Now that we have your attention, let’s get one thing straight. We don’t call our Robots “Order Fulfillment Specialists”, we call them Order Experience Specialists. Why do we call them that? A fair question - it's a unique title, after all. It needs to be, because this is a unique position. Here's how it works: every...

  • Order Fulfillment Specialist

    1 week ago

    Mississauga, Canada Epiroc Careers Full time

    **Order FuFillment Specialist** The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, investigating and analyzing to expedite where required and working with regional and global colleagues to resolve...

  • Order Fulfillment Specialist

    2 weeks ago

    Mississauga, Canada Epiroc AB Full time

    **Functional area**:Supply Chain**Onsite or Remote**:Onsite**Primary Skills**: **Country/Region**:CA**City**:Mississauga**Location**:Mississauga, CA, L5T 1W5**Company name**:Epiroc Canada Inc.**Date of posting**:Apr 24, 2024**Order FuFillment Specialist** - The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team....

  • Order Fulfillment Specialist

    1 week ago

    Mississauga, Ontario, Canada Epiroc Careers Full time

    Order FuFillment SpecialistThe Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, investigating and analyzing to expedite where required and working with regional and global colleagues to resolve late...

  • Order Fulfilment Specialist

    2 weeks ago

    Mississauga, Canada dbrand Full time

    **Description**: **The Role** Now that we have your attention, let’s get one thing straight. We don’t call our Robots “Order Fulfillment Associates”, we call them Order Experience Specialists. Why do we call them that? A fair question - it's a unique title, after all. It needs to be, because this is a unique position. Here's how it works: every day,...

  • Order to Cash Specialist

    2 weeks ago

    Mississauga, Canada Nestle Operational Services Worldwide SA Full time

    **Order to cash Specialist.** **Position Snapshot** **Business area: Purina** **Location: Mississauga, ON** **Hybrid** **A little bit about us** As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career where you can take ownership, collaborate and contribute...

  • Order Fulfillment Specialist

    2 months ago

    Mississauga, Canada Epiroc Customer Center Full time

    The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, expediting where available and working with regional and global colleagues to resolve late orders and order issues. RESPONSIBILITIES: - Maintain...

  • Vehicle Ordering Specialist

    4 weeks ago

    Mississauga, Canada Holman Full time

    Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest...

  • Vehicle Ordering Specialist

    4 hours ago

    Mississauga, Canada Holman Full time

    Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest...

  • Order Management and Logistics Specialist

    4 weeks ago

    Mississauga, Canada Getinge Full time

    **At Getinge we have the passion to perform** Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to...

  • Order Management and Logistics Specialist

    2 weeks ago

    Mississauga, Canada Getinge Full time

    **At Getinge we have the passion to perform** Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to...

  • Customer Experience Specialist

    3 weeks ago

    Mississauga, Canada Carrier Enterprise Canada Full time

    **Career Opportunity -** **Carrier Enterprise Canada, L.P.** **Customer Experience Specialist (Commercial)** **Reporting to**:Customer Experience Manager **Location**:Mississauga, ON **The Opportunity**: - Accepting and processing new orders from Territory Managers, Inside Sales Reps and customers in a call center environment - Keeping the customers...

  • Order Experience Manager

    4 weeks ago

    Mississauga, Canada dbrand Full time

    **Description** **The Role** Thousands of orders, assembled from thousands of SKUs, are awaiting fulfillment. For a mediocre eCommerce brand, this is a monumental, historic undertaking. For dbrand, it's a Monday. As Order Experience Manager, you're not concerned about the volume - we could manage that in our sleep. The day's biggest challenge, for you, is...

  • Order Experience Manager

    7 days ago

    Mississauga, Canada dbrand Full time

    **Description**: **The Role** Thousands of orders, assembled from thousands of SKUs, are awaiting fulfillment. For a mediocre eCommerce brand, this is a monumental, historic undertaking. For dbrand, it's a Monday. As Order Experience Manager, you're not concerned about the volume - we could manage that in our sleep. The day's biggest challenge, for you, is...

  • Order Fulfilment Specialist

    4 weeks ago

    Mississauga, Canada dbrand Full time

    **Description**: **The Role** Now that we have your attention, let’s get one thing straight. We don’t call our Robots “Order Fulfillment Specialists”, we call them Order Experience Specialists. Why do we call them that? A fair question - it's a unique title, after all. It needs to be, because this is a unique position. Here's how it works: every...