Order Management and Logistics Specialist

5 months ago

Mississauga, Canada Getinge Full time

**At Getinge we have the passion to perform**

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives.

Are you looking for an inspiring career? You just found it.

Within the Sales Operations department, we are looking for

**Order Management and Logistics Specialist**

The Order management and Logistic Specialist is an integral part of our operations, providing the central coordination of the ordering, shipping and invoicing for Infection Control (Health Care/Life Sciences) capital equipment, accessories and T-Doc orders. In addition, this position is responsible for supporting the sales and project team members during the sale and installation process, and for completing all appropriate month-end activities.

**The Position**

This role is responsible for:

- Process IC (HS/LS) capital equipment and accessory orders in SAP (assist in purchasing for 3rd party contractors and sales distribution modules).
- Key entity to provide Order Lifecycle Updates and Notifications on regular basis to all Stakeholders
- Support Sales and Project Manager with Fusion Part Numbers as required for Order Management
- Manage and coordinate the successful delivery of IC/LS capital equipment from factory to the customer site, throughout the Global Supply Chain (including logistics and freight movement), in close collaboration with Sales, Projects, Service Finance teams in Canada and Freight Manager Americas
- Track and Verify Third Party Costs resulting from IC (HS/LS) Order Lifecycle
- Support Sales team members on clinical site visits
- Work closely, support and communicate with Application Specialist for IC (HS), Sales Operations Coordinators (LS) and Project Management over the duration of the customer project to meet specific customer site requirements that include the release of milestone billings.
- Work with internal teams in North America to ensure correct and timely additions to SAP of new material codes.
- Validate product purchases to ensure accuracy and to alert Finance and Marketing teams of discrepancies that would affect overall profitability.
- Liaison with DHS (T-DOC) in Denmark for all supply chain issues related to its software (purchases, licenses, Getinge Online subscriptions).
- Process T Doc Orders and Provide guidance to the Service Back Office Admin team to process and manage T-DOC service agreements (new or renewals) in close collaboration with the DHS Application Sales Specialist to maximize revenue generation and customer compliance.
- Run monthly Regional Backlog meetings attended by Project Management, Service, Sales and Marketing.
- Ensure monthly activities related to the installation/billing reports, invoicing, backlog reports, monthly backlog calls and forecasting are completed/distributed to Finance, Marketing, Sales and Operations teams as appropriate, with critical deviations reported in a timely manner.
- Work with 3rd Party warehouse, e.g Locks & Docks and Inventory Analyst to keep track of equipment sent to and delivered from 3rd Party Warehouses and advise when inventory movements are required in SAP.
- Keep Customer service designate up to date on duties, so CSR designate can back up this role if needed during any absences or vacations.
- Perform other related duties as required or assigned.

We are looking for the following experience, knowledge and abilities:

- Post-secondary education and/or a minimum of 5-7 years related experience.
- Strong skills with Microsoft Excel.
- Working knowledge of SAP would be an asset.
- Strong written and verbal communication skills.
- Bilingual preferred, but not required
- Exhibit flexibility to adapt in a constantly changing environment
- Must be detail oriented
- Vendor Management Skills
- Prior Global Logistics knowledge/experience is highly desirable
- Excellent interpersonal, collaborative and organizational skills.
- Experience in the medical industry is an asset but not required

LI-LM1

**About us**

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.

**Benefits at Getinge**:
At Getinge, we offer a comprehensive benefits package, which includes:

- Health, Dental, Vision and Travel insurance benefits
- Registered Pension Plan with company match
- Paid Time Off
- Wellness initiatives & Health Assistance Resources
- Life Insurance
- Short and Long Term Disability Benefits
- Hybrid Work Arrangements (where applicable)
- Parental and Caregiver Leave
-

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