Order to Cash Specialist

1 week ago

Mississauga, Canada Nestle Operational Services Worldwide SA Full time

**Order to cash Specialist.**

**Position Snapshot**
**Business area: Purina**
**Location: Mississauga, ON**
**Hybrid**

**A little bit about us**
As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada’s best loved brands including Alpo ®, Beneful ®, Beyond ®, Dog Chow ®, Cat Chow ®, Fancy Feast®, Friskies®, Tidy Cats®, Pro Plan®, Purina ONE® and many more. Join us in enriching the lives of pets and the people who love them.

**What to Expect**:
As an Order To Cash (OTC) Specialist, you will be responsible for managing Order Life Cycle activities in Customer Service, Dispute Resolution, and Accounts Receivable. Your role directly impacts sales performance by optimizing customer ordering trends, resolving disputes, and improving invoice payment behaviours.

**A day in the life**:

- Manage new customer sales orders accurately and in a timely manner.
- Monitor sales order progression, proactively escalating any issues to the Customer, Sales, and Customer Facing Supply Chain Teams to ensure on-time delivery and mitigate risks to Purina's sales and** **revenues.
- Resolve customer disputes by analyzing root causes and providing recommendations to Sales, Finance, and Customer Facing Supply Chain Teams to improve the effectiveness of trade development investments.
- Close disputes promptly and accurately to ensure accurate financial reporting.
- Collaborate with customers' accounts payable department to collect overdue invoices.
- Monitor payment trends and promptly escalate any payment timeliness issues to leadership.
- Utilize Power BI Dashboards for efficient reporting and analysis to identify and improve customer performance results.

**Role Requirements**
- University or college degree in a business-related discipline (such as supply chain or business administration), or an equivalent combination of education and experience.
- Excellent communication skills
- Capable of handling high-pressure situations

**Preferred Skills**
- Bilingual proficiency in English and French
- End user experience with Power BI and other Microsoft Power Platform tools

**Benefits**
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and five personal days (Personal Paid Holidays)
- Hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Bring your dog to work

**What you need to know**

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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