Order Experience Specialist

6 months ago

Mississauga, Canada dbrand Full time

**Description**:
**The Role**

Now that we have your attention, let’s get one thing straight. We don’t call our Robots “Order Fulfillment Specialists”, we call them Order Experience Specialists. Why do we call them that? A fair question - it's a unique title, after all. It needs to be, because this is a unique position. Here's how it works: every day, thousands of customers place an order with us. Those orders need to be assembled, packaged, and shipped. So far, so good, right?

Here's where it gets tricky. See, our customers aren't a faceless mass of bank accounts. They're a highly dedicated, cult-like army of super fans. What made them so devoted? Simple: it's because dbrand's Order Experience Specialists are doing their job correctly.

Picking and filling an order? That's like breathing. It's involuntary, basically second nature. Your brain power is instead concentrated on a single objective: making sure the customer's order is unlike anything they've ever received. A box full of packing peanuts? An envelope full of glitter? Handwritten insults on post-it notes? Those are all great - but we've already done them. Your job is to generate never-before-seen customer experiences... while also picking and filling orders.

Does the above paragraph describe you? Of course not. You don't work here... yet. We can change that. Who you are is irrelevant. What we care about is who you'll be, when given the tools, knowledge, and agency that will enable you to succeed. We need motivated, adaptable, and creative individuals who are committed to excellence, so that we can mold them into the Order Experience Specialists of tomorrow. If that's not you, save us all some time and close this window. If you're still with us... maybe the previous paragraph describes you after all.

**The Environment**

At dbrand, expect a clean, modern, well-lit warehouse with desks, chairs, and rows of inventory bins. The warehouse floor? You could eat off it. Should you? Who can say? We're not scientists. Instead, we're a team who works hard and plays hard. There's nothing we're more committed to than ongoing growth... other than unparalleled product quality and customer experience.

What's in it for you? Well, unlike most companies, we actually care about the work we're doing. Our customers deserve no less than the absolute best. At dbrand, you have the opportunity to create once-in-a-lifetime purchase experiences for them. If you're someone who's creative, committed, and excited about our mission, you'll do more than thrive here.

Before you can get the opportunity to join our passionate, dynamic team and create unparalleled customer experiences through our order fulfillment process, you'll need to prove yourself. Let’s see if you’ve got what it takes

**The Characteristics**:

- **Agile**: You’re nimble. You’re adaptable. You thrive in an environment where priorities can change in an instant.
- **Analytical**:Your decisions are driven by only one thing: data. You continue to master all the tools necessary to surface insights.
- **Collaborative**: You enjoy purposeful meetings. You value the contributions and perspectives of your colleagues as much as you do your CEO.
- **Curious**: You’re eager to learn new concepts and master new skills. There’s no tool that’s useless in your arsenal.
- **Demanding**: You expect the performance of your team to be nothing short of flawless.
- **Disciplined**: You never allow the details to slip, understanding that every bit of minutiae forms the bigger picture.
- **Enthusiastic**: You exhibit a contagious passion for creating unique customer experiences through your problem solving skills, high quality work, impeccable accuracy, and undeniable camaraderie.
- **Innovative**: You develop new approaches to complex problems.
- **Perfectionist**: You persist until the smallest detail has been optimized. Knows nothing less than 100%.
- **Persistent**: You’ve never failed. You’ve only experienced speed bumps on your path to success.
- **Reliable**: You live up to both verbal and written agreements. You can be trusted to work effectively, without oversight.

**The Responsibilities and Qualifications**:
In order to make a positive impact as part of our team, your focus in this role will be to:

- Identify and take action on opportunities to provide memorable experiences for our customers.
- Fulfill strange and unusual special instructions for orders (draw me a picture of Batman eating a snake, send me a hand-written insult, fill the envelope with rubber bands, etc.)
- Be the final set of eyes ensuring that our customers get packages that are up to our extremely high standard of quality and accuracy.
- Acquire a comprehensive knowledge of each SKU's location within our enormous grid of inventory bins.
- Pick and pack units from daily order lists into envelopes.
- Adjust orders based on changes defined by Customer Experience Representatives (CXR).
- Collaborate with the Inventory Team to ide

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