Front Desk/guest Services

3 months ago

Gravenhurst, Canada Great Gulf Full time

1209 Muskoka Beach Rd, Gravenhurst, ON P1P 1R1, Canada Req #335

Sunday, August 25, 2024

Are you a night hawk, methodical, and detailed oriented? Taboo Muskoka is hiring Night Auditors Staff Housing available. Come work & play in beautiful Muskoka this summer

Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team."

Working with established systems, procedures and standards to assist Accounting and Guest Service teams in a support role. You will provide guests with professional and superior guest service and aid in the overnight operation of the Front Office and resort in a safe and healthy manner.

**KEY RESPONSIBILITIES**
- Check-in and check-out resort guests and condo unit owners in a timely, friendly, courteous manner to ensure a seamless arrival/departure experience.
- Ensure the current day's revenue balances are reconciled, the payments to the guest folios are processed, and the accounts receivables are balanced.
- Balance and audit all Front Office postings and settlements.
- Verify that all departments have posted all their revenues.
- Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries.
- Perform and complete duties of Front Desk Operations including but not limited to taking/making guest reservations, attending to switchboard, operating Front Desk
- Promote and communicate resort and surrounding area information and activities;
- Assist in resolving and answering guest inquiries and issues in a professional and timely manner;
- Work and communicate in a positive and cooperative manner with other team members;
- Perform and complete nightly system shut down for back up purposes;
- Perform daily balancing of cash, credit card, debit and other departmental room posts;
- Preparation and distribution of daily reports to resort managers;
- Preparation of accurate daily pass along information
- Knowledge of resort Health & Safety/Emergency procedures
- Any other duties as assigned

**EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)**
- Degree or Diploma in Hotel/Resort Management is an asset;
- Experience in Guest Services is preferred;
- Basic Accounting skills;
- Positive and dynamic personality;
- Able to communicate effectively and professional in English; verbal and written;
- Fluency in a second language will be considered an asset;
- Self
- motivating, well organized with attention to detail;
- Ability to thrive and work in a team environment;
- Ability to multi task and prioritize work environment;
- Ability to work under pressure.

**PHYSICAL ENVIRONMENT/REQUIREMENTS**
- Indoors standing at the front desk during overnight hours;
- Movement throughout resort property and other departments;
- 90% Constant standing and walking throughout shift.
- Due to the nature of the hospitality industry may be called upon to work flexible hours, primarily shift work, including early mornings, evenings, weekends and holidays.
- Must be able to stand throughout an 8 to 12 hour shift.

**Benefits of Working at Taboo Muskoka**
- Bonus upon completion of your contract*
- $500 for referring fellow team members and earn $ for bringing in business*
- Complimentary 2-night stay (off season)
- Complimentary use of resort amenities including trails, bikes, beach, pools, tennis, golf, gym
- Staff housing available (located in town of Gravenhurst - short 7kms or 5 mins from the resort)
- Shuttle services to and from staff housing and the resort available
- Potential room for career advancement
- Staff (and friends and family) discounts on meals, rooms, merchandise and golf
- Staff appreciation events and activities
- Employee recognition program
- Employee Wellness Program
- Some conditions apply. Inquire within for more details.

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