Mbr-front Desk Ambassador

3 days ago


Gravenhurst, Canada Freed Corp Full time

Position:
Front Desk Ambassador

Department:
Hotel

Reports To:
Rooms Division Manager

LocationMuskoka Bay Resort, OntarioMuskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resorts feature spectacular views, year-round, through every season. This magnificent, immersive experience is rooted in preservation and care. The pillar behind the country’s most picturesque area is our passion — Our Team.

**Duties & Responsibilities**:

- Greet all guests in a friendly and welcoming manor.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns in a timely manor.
- Coordinate with Housekeeping to track readiness of rooms for check-in, notifying Housekeeping of late departures, early arrival and special requests.
- Communicate parking procedures to guests/visitors and dispatch Porter or Shuttle Drivers as needed.
- Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- Complete designated cashier and closing reports in the computer system. Count cash float at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
- Maintain the orderliness and cleanliness of the Front Desk. Monitor the neatness of the lobby.
- Perform other reasonable job duties as requested.

**Qualifications**:

- 1-2 years of Front Desk Agent/Guest Services is preferred
- 1-2 years of customer service is preferred
- Previous Hotel experience is preferred
- Flexibility with working overnight shifts on weekdays, weekends, and holidays.
- Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment
- Excellent interpersonal skills/Customer focused and detail oriented.
- Organizational skills, ability to multi-task with strong analytical and problem
- Knowledge of computers and cash handling experience an asset
- Professional attitude and appearance
- Must be a team player

**Job Types**:

- Part-time, Full-time
- Starting Salary: $18.70
- Schedule: day shift, evening shift, holidays, night shift, weekends
- Ability to commute/relocate:

- Gravenhurst, ON: reliably commute or plan to relocate before starting work (required)
- Work Location: In person


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