Front Desk Agent

5 months ago

Gravenhurst, Canada Muskoka Bay Resort Full time

**Muskoka Bay Resort - located in Gravenhurst, Ontario**

**Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resorts feature spectacular views year-round through every season. This magnificent, immersive experience is rooted in preservation and care. The pillar behind the country’s most picturesque area is our passion — Our Team.**

**POSITION: Front Desk Agent**

**DEPARTMENT: Rooms Division Manager**

**STATUS OF POSITION**:Full-Time**

**Position Summary**

The Front Desk Agent will be responsible for servicing guests as they arrive at the hotel, including welcoming them to the resort and checking them in while ensuring the highest level of guest satisfaction. This person will be responsible for becoming familiar with packages, group rates and on-site and local amenities offered by the resort. The Front Desk Agent serves as the face of the organization, managing various tasks to enhance the overall customer experience.

**Duties & Responsibilities**
- Be knowledgeable about the Resort, all its amenities, its policies as well as the surrounding area.
- Be familiarized with the general rates, packages, group/special event rates.
- Become well familiarized with general and special rates, plans, and packages.
- Ensure that all special requests or problems are routed to the appropriate areas and follow up with outcome.
- Balance inventory of rooms and take appropriate action to rectify.
- Assign rooms for groups that require special attention (i.e. Hockey team, school trip) to better accommodate all parties involved.
- Welcome and register guests arriving, follow policy and procedures regarding billing and standards.
- Inform the housekeeping team of any changes in room status, room moves, requests or concerns and maintain positive communication and a strong sense of teamwork between departments.
- Log any in-house guest issue in logbook to record for next shifts and for better follow up and communication.
- Check out guests in a timely manner and be empowered to rectify any issue upon their departure to achieve our goal of guest loyalty and satisfaction.
- Emergency Calls: monitor and respond to the emergency phone lines and follow Health and Safety procedures to act. (i.e. calling 911 and filling out supporting documentation)

**Skills, Abilities & Attributes**
- Positive and passionate, conveying to our guests and callers’ enthusiasm in every interaction.
- Must be creative, self-starter, able to meet deadlines, work independently/part of a team and possess excellent interpersonal skills.
- Highly organized, detail oriented, individual with the ability to multitask.
- Excellent verbal and written communication skills.
- Reliability and punctuality are imperative.
- The ability to work independently and as part of a team.
- The role requires working weekends, holidays and shifts vary from days, mid-shift, and evenings. Hours of department from 7am-11pm daily.
- Able to stand on your feet for extended periods of time.

**Visa Requirements**: Must be eligible to work in Canada.

**Staff Accommodations**: This role does not offer staff accommodations.
- The above job description is not intended to be an exhaustive list of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements._

**Job Type**: Casual

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Application question(s):

- Are you legally entitled to work in Canada?
- Do you have accommodation already in the Gravenhurst area?

Work Location: In person

  • Front Desk Agent

    2 weeks ago

    Gravenhurst, Ontario, Canada Mobilize Connect Full time

    Job Summary:The Front Desk role is a key part of the guest experience at Mobilize Connect. As a Front Desk Agent, you will be responsible for registering guests, assigning rooms, and providing exceptional customer service.Key Responsibilities:Register guests and assign roomsAccommodate special requests whenever possibleAssist in preregistration and blocking...

  • Taboo Front Desk Agent

    3 months ago

    Gravenhurst, Canada Great Gulf Group Full time

    aboo Muskoka is hiring Front Desk Agents! Do you love meeting new people and not only know what it means to meet customer expectations, you 'exceed them' for breakfast?! If you're a self starter, can work under pressure and have a sense of urgency when it comes to delivery exceptional customer service, keep reading and see if this role is for you! Come work...

  • Taboo Front Desk Agent

    2 months ago

    Gravenhurst, Canada Great Gulf Full time

    1209 Muskoka Beach Rd, Gravenhurst, ON P1P 1R1, Canada Req #336 Tuesday, September 24, 2024 aboo Muskoka is hiring Front Desk Agents! Do you love meeting new people and not only know what it means to _meet_ customer expectations, you _'exceed them_' for breakfast?! If you're a self starter, can work under pressure and have a sense of urgency when it comes...

  • Taboo Front Desk Agent

    3 months ago

    Gravenhurst, Canada Great Gulf Full time

    1209 Muskoka Beach Rd, Gravenhurst, ON P1P 1R1, Canada Req #336 Sunday, August 25, 2024 aboo Muskoka is hiring Front Desk Agents! Do you love meeting new people and not only know what it means to _meet_ customer expectations, you _'exceed them_' for breakfast?! If you're a self starter, can work under pressure and have a sense of urgency when it comes to...

  • Front Desk Agent

    6 months ago

    Gravenhurst, Canada Great Gulf Group & Taboo Muskoka Full time

    Come work & play in beautiful Muskoka! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.'' Taboo Muskoka is hiring Front Desk Agents! Do you love meeting new people and not only know what it means to meet customer expectations, you 'exceed...

  • Taboo Front Desk Agent

    6 months ago

    Gravenhurst, Canada Great Gulf Group Full time

    Come work & play in beautiful Muskoka! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.'' Taboo Muskoka is hiring Front Desk Agents! Do you love meeting new people and not only know what it means to meet customer expectations, you 'exceed...

  • Taboo - Front Desk Agent & Night Auditor

    6 months ago

    Gravenhurst, Canada Great Gulf Group Full time

    Come work & play in beautiful Muskoka! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.'' Are you a night hawk, methodical, and detailed oriented? Taboo Muskoka is hiring Night Auditors/Front Desk Agents! Staff Housing available. Come work &...

  • Mbr-front Desk Ambassador

    1 month ago

    Gravenhurst, Canada Freed Corp Full time

    Position: Front Desk Ambassador Department: Hotel Reports To: Rooms Division Manager LocationMuskoka Bay Resort, OntarioMuskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resorts feature spectacular views, year-round, through every season. This magnificent, immersive experience is rooted in preservation and care. The...

  • Front Desk Representative

    4 weeks ago

    Gravenhurst, Ontario, Canada Mobilize Connect Full time

    Front Desk RepresentativeMobilize Connect is seeking a highly skilled Front Desk Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities: Register guests and assign rooms in a timely and...

  • Front Desk Coordinator

    6 days ago

    Gravenhurst, Ontario, Canada Mobilize Connect Full time

    Company OverviewMobilize Connect is a dynamic hospitality organization seeking a detail-oriented and customer-focused individual to join our team as a Front Desk Coordinator.Salary: $35,000 - $45,000 per annum (provincial minimum wage plus gratuities and overtime)Job Description:As a Front Desk Coordinator with Mobilize Connect, you will be the first point...

  • Front Desk Associate

    4 weeks ago

    Gravenhurst, Ontario, Canada Mobilize Connect Full time

    At Mobilize Connect, we're seeking a skilled Front Desk Associate to join our team. As a key member of our hotel staff, you'll be responsible for providing exceptional customer service to our guests throughout their stay.Key Responsibilities:Register guests and assign roomsAccommodate special requests and ensure a seamless guest experienceWork closely with...

  • Front Desk Receptionist

    6 months ago

    Gravenhurst, Canada Granite Ridge Retirement Residence Full time

    OBJECTIVES: - to greet incoming persons, answer telephone calls, conduct tours of home, provide security and continuity in the activities ongoing at the home during the Office Manager’s absence. QUALIFICATIONS: - must be able to read, write and speak English - capable of doing simple arithmetic - able to follow oral and written directions - pleasant and...

  • Front Desk Receptionist

    5 months ago

    Gravenhurst, Canada Granite Ridge Retirement Residence Full time

    OBJECTIVES: - to greet incoming persons, answer telephone calls, conduct tours of home, provide security and continuity in the activities ongoing at the home during the Office Manager’s absence. QUALIFICATIONS: - must be able to read, write and speak English - capable of doing simple arithmetic - able to follow oral and written directions - pleasant and...

  • Front Desk

    5 months ago

    Gravenhurst, Canada Mobilize Connect Full time

    Are you a customer service hero looking for your next adventure?  The front desk and night audit role represents the hotel to the guest throughout all stages of the guest's stay. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest...

  • Front Desk/guest Services

    3 months ago

    Gravenhurst, Canada Great Gulf Group Full time

    Are you a night hawk, methodical, and detailed oriented? Taboo Muskoka is hiring Night Auditors! Staff Housing available. Come work & play in beautiful Muskoka this summer! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team." Working with...

  • Front Desk/guest Services

    3 months ago

    Gravenhurst, Canada Great Gulf Full time

    1209 Muskoka Beach Rd, Gravenhurst, ON P1P 1R1, Canada Req #335 Sunday, August 25, 2024 Are you a night hawk, methodical, and detailed oriented? Taboo Muskoka is hiring Night Auditors! Staff Housing available. Come work & play in beautiful Muskoka this summer! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create...

  • Front Office Manager

    4 weeks ago

    Gravenhurst, Ontario, Canada Marriott International Full time

    Job SummaryThe Front Office Manager is responsible for overseeing the daily operations of the front desk, including guest check-in and check-out, room assignments, and resolving guest complaints. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesLead and...

  • Front Desk Representative

    4 weeks ago

    Gravenhurst, Ontario, Canada Mobilize Connect Full time

    At Mobilize Connect, we're seeking a skilled Front Desk Representative to join our team. As a key member of our hotel operations, you'll be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities: Register guests and assign rooms in a timely and efficient manner. Accommodate special requests and...

  • Front Office Manager

    1 month ago

    Gravenhurst, Ontario, Canada EightSix Network Full time

    Job SummaryThe Front Office Manager is responsible for leading the front office team to deliver exceptional guest experiences. This includes managing front desk operations, supervising staff, and ensuring seamless check-in and check-out processes.Key ResponsibilitiesLead and motivate the front office team to achieve high levels of guest satisfaction and...

  • Front Desk Hospitality Associate

    1 week ago

    Gravenhurst, Ontario, Canada Pinedale Inn Full time

    Job OverviewPinedale Inn is seeking a detail-oriented and customer-focused Front Desk Hospitality Associate to join our team.Estimated Salary Range$45,000 - $60,000 per year based on experience.About the RoleThis role is responsible for providing exceptional guest service, handling room reservations and assignments, and maintaining accurate records. The...