Customer Service Representative

6 months ago

North York, Canada Nyble Full time

**About Nyble**

Nyble is on a mission to digitally improve financial services for Canadians. We offer a suite of financial services products to help our customers track and monitor their credit scores, build credit history with interest-free credit, and protect themselves financially.

We are looking for a Customer Service Representative to ensure our customers are delighted at their interaction with and service by Nyble. You will often be the first point of contact for our customers and will act as a valuable interface between them and us.

You will be part of our customer service response to quickly, calmly, and confidently address customer issues.

**Key Responsibilities**
- Handling all incoming customer queries and questions both online and via phone, and providing the appropriate service and information.
- Evaluate and assess customer creditworthiness through reference checks, financial analysis, and other risk assessment methods.
- Manage collections activities for past-due accounts while maintaining a high level of professionalism.
- Maintaining accurate databases and records by entering and updating client information and insights.
- Escalating or referring problematic issues that they cannot solve to the relevant team members.
- Adhering to the company’s policies and procedures at all times when assisting customers.

**Skills - Essential**
- A minimum of 1 year of experience in customer service, administration or related roles.
- Strong integrity and care for customer well-being.
- Experience in hospitality or financial services is strongly preferred but not required.

**Skills - Desirable**
- Excellent attention to detail and organization skills.
- Strong verbal and written communication skills;
- Tech savvy - good knowledge of Google Docs, and Google Sheets with strong typing skills and the ability to learn new software.
- Confident with social media including Facebook or Instagram.
- Basic to intermediate knowledge of data collection and analysis;
- Good time management skills and being able to perform without supervision.
- Confident in putting forward ideas and suggesting improvements.
- Bilingual language skills in French and English are desired but not required.
- Enjoys understanding people and working out how to communicate effectively with them;
- An inquisitive mind with a can-do attitude;
- Must be happy working in a fast-changing environment with an ‘all hands on deck’ approach - able to adapt to changing priorities;
- Open, honest, and excellent communication skills to clearly share and relay information;
- Strong problem-solving skills to determine the best possible solutions for customer issues;
- Understanding of the importance of putting our customers at the centre of everything we do and build;
- A passion for delighting customers and the ability to actively listen to them to adequately gauge and address their needs
- The ability to remain calm and polite when dealing with complaints or challenging customers;
**Location**

The position will be in person at the Company’s North York office at 5255 Yonge St.

**Compensation**

$18.00 - $22.00 hourly, commensurate with experience

**How to apply**

To be considered for hire, you will need to successfully pass a criminal background check, credit check, and reference check of your employment experience.

**Salary**: $18.00-$22.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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