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Customer Service Representative

1 month ago

North York, Canada United Restaurant Supplies Full time

United Restaurant Supplies Inc.
- Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique:
- Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what we promise.-
- We encourage productivity and efficiency, and there are rewards for jobs well done. Sometimes it’s a financial incentive, other times an award, always a genuine thank-you.-
- The best relationships are founded on honesty, trust, and respect. We say what we will do, and then we do it.-
- Personal and professional growth depends on teamwork. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities.-
- Strong relationships break down barriers and promote innovation and cooperation. By working as an open-minded, responsive team, we achieve excellence.-
- Our future depends on the success of each employee. In an atmosphere of dignity and diversity, our appreciation for each other’s talents and contributions keeps us at our best.-
- We play fair, but never lose sight of the goal to win. With that in mind, we execute our plans and strategies with focus, commitment, and passion.- We offer our employees very competitive benefits:
- Profit Sharing-
- Healthcare Benefits-
- Matching Retirement Contribution-
- Overtime Compensation Over 40 hours-
- Training & Development and Growth Opportunities- We have a wide variety of opportunities to establish yourself in the food industry including sales, sales support, customer service, marketing, administration, finance, operations, technology and inventory management. Come join our team and build your career with us

Position Summary:
As the Gordon Food Service supplier of smallwares, United is innovating in this space and looking for a driven, entrepreneurial and analytical Inside Sales Representative. Reporting to the Customer Service Supervisor, this role requires well-honed skills in customer management, follow up, as well as a passion and vision to be part of the company’s long-term growth.

Roles and Responsibilities:

- Build and maintain relationships with new and existing United customers and accounts. Regular customer communication activity and follow up.
- Ability to answer customer questions regarding the technical information, pricing, delivery and order status information
- Provide value to customers and improve customer perception of United as an expert in boththe Restaurant Equipment and smallwares category.
- Sourcing products and working with vendors to establish item lead times in order to effectively communicate availability with the customer and manage expectations while improving service levels.
- Collaboratively work with internal departments.
- Respectfully and capably represent the best interests of United Restaurant Supplies in all internal and external dealings.
- Will be expected to learn the entire portfolio of the department
- GFS Sales, Direct Sales, Staging Orders, Credits and Returns and Sourcing.

Required Skills and Qualifications:

- Demonstrated Sales (inside or outside) and/or Customer Care experience.
- A working knowledge of foodservice equipment and supplies.
- Two years previous food service industry customer service experience or an equivalent combination of education, training, and experience
- Post-secondary diploma or degree in a related discipline preferred, or other jobs related or equivalent business experience.
- Working knowledge and prior experience using the Auto Quotes program
- Effective communication in an open and direct manner; conveys information clearly andconcisely, with strong written and verbal communication skills.
- Strong listening skills - understand and reflect accurately on the message.
- Solid administrative skills - accurate with information and transactions.
- Team player; actively participates to create and execute on team goals.

Preferred Qualifications:

- Knowledge of Genisys, PowerSell and GFS Connect
- Proficiency with Google apps.
- Knowledge of the Smallwares category is preferred
- French language will definitely be an asset

We thank all applicants for their interest, however only those selected for the next stage will be contacted. United Restaurant Supplies is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified ind