Customer Service Representative

5 months ago

North York, Canada Handyman Connection of Etobicoke, ON Full time

**Benefits**:

- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development

**Job Overview**:
Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical, painting, carpentry, and general handyman services. We seek a highly motivated and detail-oriented customer service representative to join our team. The Customer Service Representative will be responsible for managing the customer service workflow from the intake process through to project closing - ensuring that potential customers' requests are properly received, assigning the right craftsmen, coordinating the issuance of estimates, invoices and receiving payments.

Here's a glimpse into life at Handyman Connection.

**Responsibilities**:

- Performing initial assessments during consultations with potential customers to understand and record their requirements.
- Overseeing the customer service workflow - encompasses gathering and processing all essential information, coordinating job appointments between craftsmen and clients, monitoring job progress, handling billing, and executing consistent follow-ups.
- Maintaining and updating records in the company's CRM software, ensuring customer and project details' accuracy and current status.
- Matching customers with the most suitable craftsman for their project.
- Working in tandem with craftsmen and the production manager to ensure the timely delivery of services to prospective customers.
- Delivering outstanding customer service, addressing inquiries, and resolving any issues presented by potential clients.
- Managing the creation and distribution of estimates/invoices and ensuring the collection of payments for services provided.
- Engaging in continuous learning and development activities to enhance knowledge in home improvement & customer service.

**Requirements**:

- A Bachelor's degree in Business Administration, Marketing, Communications, Building Services, or a closely related field.
- Prior experience in a Call Center or a customer service position, coupled with an eagerness to learn and an open-minded approach.
- Knowledge of home repair and light remodelling is advantageous.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and team members at all levels of the organization.
- Proficient in telephone etiquette, written communication, and typing.
- Excellent organizational and time-management capabilities, with the competence to juggle multiple tasks and deadlines effectively.
- Proficiency in the use of Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment.

Explore our **Vivid Vision** to see if our organization aligns with your career aspirations.

**Why Join Us?**
Competitive Salary & Benefits: We offer an attractive salary package and benefits that grow with you.

Career Development: With ongoing training and development opportunities, we invest in your growth in the customer service industry.

Dynamic Team Environment: Be part of a supportive, collaborative team that values innovation and excellence.

Impactful Work: Make a real difference in the lives of our customers by bringing their home improvement dreams to life.

  • Customer Service Representative

    6 months ago

    North York, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    6 months ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    6 months ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    6 months ago

    North York, Canada Fix Network Full time

    **Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new **Customer Service Representative** to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...

  • Customer Service Representative

    3 weeks ago

    North York, Canada The Workforce Full time

    **Job Summary** **Position**: Customer Service Representative **Type**: Part-time, Temporary (Remote) **Contract Duration**: 3 months **Hours**: 20 hours per week **Salary**: $18.00 per hour We are a growing business seeking an experienced, driven **Customer Service Representative** to join our team. This role is ideal for someone passionate about customer...

  • Customer Service Representative

    5 months ago

    North York, Canada Sound Insurance Services Full time

    RIBO Licensed - 2 + years as a Customer Service Representative - Agency Manager/TAM experience - Strong Customer Skills - Microsoft Word, Excel, Outlook - Excellent Verbal and Written Communication Skills

  • Customer Service Representative

    6 months ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...

  • Customer Service Representative

    5 months ago

    North York, Canada Gertex Solutions Inc. Full time

    Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...

  • Customer Service Representative

    5 months ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...

  • Customer Service Representative

    6 months ago

    North York, Canada Handyman Connection of Etobicoke, ON Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...

  • Customer Services Representative

    6 months ago

    North York, Canada Skilled Jobs Full time

    Job Title: Customer Service Representative Location: Steeles Avenue W and Norfinch Dr Hours: Monday to Friday, 9 am to 5 pm Pay Rate: $18-$21 per hour (depending on experience) **Job Description**: **Responsibilities**: Perform data entry tasks accurately and efficiently. Handle inbound and outbound calls to assist customers with inquiries and provide...

  • Csr - Customer Service Representative

    5 months ago

    North York, Canada 7 auto collision Full time

    **Job Summary** 7 auto collision is looking for a Customer Service Representative to join our team. The Customer Service Representative will play a fundamental role in the customer service experience. **Responsibilities** **Engage in a positive, professional manner with customers, sales representatives, and team members.** - Greet customers and take the...

  • Customer Service Representative

    5 months ago

    North York, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in North York. **The Customer Service Representative will**: - Assist members in a courteous and professional manner to understand their individual benefits and entitlements. Answer member enquiries promptly and accurately whether received in person by phone or mail. Promptly redirect...

  • Customer Service Representative

    5 months ago

    North York, Canada Mainline Medical Dental Supplies Full time

    Mainline Medical Dental Supply (MMDS) is hiring a full-time permanent Customer Service Representative. You will work 5 days a week, Monday through Friday, between 8:30 AM - 5 PM. Since its inception, MMDS has distributed healthcare products across North America. We are a family-run business that takes pride in our work and commitment to delivering. We...

  • Customer Service Representative

    5 months ago

    North York, Canada AWIN Advanced Auto Body Centre Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...

  • Customer Service Representative

    1 month ago

    North York, Canada AWIN Advanced Auto Body Centre Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...

  • Customer Service Representative

    5 months ago

    North York, Canada UniUni (Uni Express Inc.) Full time

    **Who Are We?** UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile...

  • Customer Service Representative

    5 months ago

    North York, Canada United Restaurant Supplies Full time

    United Restaurant Supplies Inc. - Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique: - Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems,...

  • Customer Service Representative

    5 months ago

    North York, Canada Opifiny Corp. Full time

    **About Us** Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and fast-paced. Everyone in our company has a voice and is encouraged to use it. **Position Overview** The bilingual customer service...

  • Customer Service Representative

    5 months ago

    North York, Canada Opifiny Corp. Full time

    **About Us** Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and fast-paced. Everyone in our company has a voice and is encouraged to use it. **Position Overview** The bilingual customer service...