Learning & Development Clerk Iii

5 months ago

Edmonton, Canada City of Edmonton Full time

**Job Number***:
**48089**

Are you a professional with exceptional interpersonal and conflict management skills who places a high value on assisting your team members to achieve their business goals? Do you consistently meet deadlines through your organizational skills, commitment, creative problem solving and ability to manage multiple stakeholder relationships? If yes, then you may consider this opportunity to become an integral member of an excellent team.

As a Learning & Development (L&D) Clerk, you will be working in a highly independent environment, providing administrative support to the Learning and Development team within Edmonton Transit Service (ETS).

Your success will be measured by your ability to provide support to a diverse team, manage multiple priorities and meet deadlines.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

- Research, develop, implement and evaluate processes and procedures to support the effective management and delivery of learning and development programs and initiatives such as: Operator training programs, ETS employee and retiree badge administration, maintaining the Track-it database, employee file management, Operator assessment communication, provincial reporting requirements, etc
- Compile and present reports detailing training proposals, training profiles, resource and cost requirements, and expected learning outcomes based on the objectives provided
- Independently manage the administration of ongoing learning programs and sessions, including maintaining course materials and information, coordinating sessions and managing training spaces, monitoring the training scheduling, and maintaining the calendar for the L&D area
- Work collaboratively with the Hiring and Recruitment area to identify anticipated trainee numbers and recruitment timelines, and Instructor availability
- Independently create and implement yearly learning and development plans, including:

- Plan, create, and schedule Conventional Transit Operator (CTO), Community Service Operator (CSO) and Disabled Adult Transit Services (DATS) training classes
- Plan, create, and schedule hiring assessment sessions
- Work closely with the Supervisor, Learning and Development to ensure all course content is up to date and meets best practice/industry standards, including:

- Maintain and update all course outlines (including the storage of archived course outlines) and the training course catalog
- Liaise with Operation and accreditation bodies (such as Canadian Urban Transit Association (CUTA)/MCPCC and Alberta Transportation)
- Contact firms and individual customers to secure payment of accounts, conform with regulations and deals with other similar situations
- Calculate, prepare, issue, and/or submit bills, invoices, and other payment records for billable documents or services
- Gather, compile, and verify information and perform data entry, and transfer information from reports, files, and other documents into prepared master sheets, documents, and other training record keeping systems
- Prepare, assign, track, and monitor Instructor certification requirements for the training center
- Write memos and letters for ETS training projects such as ROADEO, Smart Fare etc. for approval/issuing by ETS operations and communications groups, as well as minutes for the Learning and Development business unit
- Other duties as assigned

**Qualifications**:

- Completion of an appropriate certificate program from an approved business school/college
- A minimum of three (3) years of progressively responsible and diversified office experience with an emphasis on training administration, including administration of course content and materials, working independently and as part of a team, and/or managing schedules for various internal and external stakeholders
- Demonstrated experience in working independently, supervising less experienced staff, and initiating, completing and evaluating projects
- Advanced knowledge of Google Workspace (Gmail, Calendar, Sheets, Docs, etc), Microsoft office and Ariba
- Considerable knowledge of business communication, including spelling and grammar
- Considerable knowledge of modern office practices, procedures and equipment
- Ability to make decisions in accordance with established policies and procedures
- Ability to maintain and prepare moderately complex records and reports
- Excellent organizational and time management skills, including the ability to work independently
- Problem solving skills, including the ability to resolve conflict in a collaborative, professional manner
- Ability to understand and execute verbal and written instructions
- Ability to build and maintain strong relationships with a variety of internal and external stakeholders
- Demonstrated ability to provide a high standard of thoroughness, accuracy, and attention to detail while managing a heavy workload, adjusting priorities, and

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