Quality Control Advisor

3 weeks ago

Regina, Canada Capital Auto Mall Full time

Company:
Universal Collision Center Inc.

**Universal Collision Center in Regina is looking for a full time Quality Control Advisor to join our growing team**

**The Quality Control Advisor plans, co-ordinates, and directs the collision center's q**uality control efforts, ensuring that repairs to customers’ cars have been completed correctly and that vehicles are returned to customers in the proper condition. The Quality Control Advisor will also be responsible for estimating parts and labour requirements and costs for repairs.**

**Responsibilities**:

- ** Formulate and maintain quality control objectives and coordinate these objectives with managers**
- ** Ensure manufacturing processes are in compliance with Universal Collision Centre’s standards**
- ** Review existing process and product specification to identify the need for improvements**
- ** Ensure all products used are complaint and reject defective ones**
- ** Maintain records of quality tests, procedures, and standards**
- ** Minimizes comebacks by conducting periodic spot checks of completed jobs for quality**
- ** Investigate and correct all customer complaints regarding workmanship**
- ** Inspect all repair orders to ensure they include completed documentation and that proper warranty procedures have been followed**
- ** Examine damages to vehicles to determine the extent of structural, body, mechanical, electrical, or interior damage**
- ** Speak directly with customers to explain repair estimates and answer any questions**
- ** Understand and follow all applicable regulations, OH&S requirements and Right-to-Know**
- ** Inspects vehicles to ensure quality repairs and condition of vehicle before customer pick up**
- ** Manage workflow within the specified department**
- ** Any other duties as required by management**

**At Universal, we understand the importance of family and work-life balance. We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace. As such, we offer a variety of family-oriented programs, including**:

- ** Prescription, Dental, Eye Care, Paramedical, Life insurance**
- ** Short and Long term disability coverage**
- ** Regular family-friendly social events**
- ** Flexible work schedules to accommodate family commitments**
- ** Maternity leave top-up program**
- ** Employee and Family Assistance Program**
- ** Competitive wage plan**

**Requirements**:

- ** Ability to read and interpret documents such as safety rules, operating and**
- ** maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.**
- ** Read, analyze and interpret technical procedures or regulations**
- ** Write reports, business correspondence, and procedure manuals**
- ** Ability to effectively present information and respond to questions from managers and customers.**
- ** Unrestricted driver’s license and ability to drive automatic and manual transmissions**
- ** Body Shop and automotive service knowledge and experience**
- ** Excellent communication, interpersonal, and organizational skills**
- ** Exceptional customer service skills**
- ** Ability to prioritize and maintain professionalism during high-volume periods**
- ** Working knowledge of body shop software such as Mitchell is an asset but not mandatory**

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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