Responsable Engagement Client

2 weeks ago

Montréal, Canada Ericsson Full time

**_No relocation available_**
- At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship to foreign applicants for this position. “Local, Internal to Ericsson _Work Permit holders_ can be considered”_

**About this opportunity**

Ericsson is world’s leading provider of communications technology and services Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team

Integration, Deployment and support is a unit within PDU Cloud in SA Cloud within Business Area Digital Services (BDGS). PDU Cloud is responsible for the development of the Ericsson Cloud infrastructure, NFVI and CNIS. The Customer Engagement & Operations function within IDS unit is now looking for a Customer Engagement Manager towards key customer projects for NFVI and CNIS, primarily for MANA region.

**What you will do**

The main tasks and responsibilities are then to lead & drive this customer engagement - both technical & project planning dimension of product introduction, deployment, Upgrade, maintenance, and support operations of Cloud Infrastructure solutions, in order to improve customers product perception:

- Lead and drive PDU support to make the CU deployment project successful at key customer.
- Secure technical analysis of key customer deployment solutions to drive proactive actions for smooth deployment
- Secure and plan CNIS/NFVI upgrade support together with the MANA CU’s ensuring successful upgrade
- Implement and maintain a knowledge base of solution deployment competence, actively drive the knowledge transfer from IDS into Regions
- Communicate special task force and improvement programs to customers C-level suite and when needed represent Ericsson on technical customer workshops
- Drive Resolution Teams for identified critical areas; perform Root Cause Analysis for major system problem areas encountered
- Actively drive feedback into the R&D community - representing the customer view, especially on Deployment and Upgrade
- Support strategic programs with customer deployment insights to secure seamless deployment and support operations when introducing new technologies to the customers networks

**You will bring**
- BSc level in a technical field or the equivalent level of knowledge
- Open minded, positive, flexible, great teammate and an expert in handling many tasks in parallel
- Strong proven track record with technical leadership within DU/PDU (e.g. product/solution development) and/or in BUGS/Region (e.g. Lead SA in customer deployment projects)
- Excellent communication, networking and presentation skills, able to translate customer demands into action and complex technical explanations into eye opener presentations
- Experience in Operator understanding, business intelligence and competitor analysis
- Strong skilled in coordination, team organization and self-organization
- Technical Knowledge on Cloud Infrastructure products & solutions
- Solution Architect or relevant experience in MA
- Product Life Cycle Management Knowledge
- Business Understanding
- Technical Leadership, Coaching and Mentoring Skills
- Delivering Results and Meeting Customer Expectations
- Formulating Strategies and Concepts
- Relating and Networking

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Canada : Quebec : Montreal || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : British Columbia : Victoria || Canada : Manitoba : Winnipeg || Canada : New Brunswick : Freder

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