Manager, Pension Communications

3 weeks ago

Toronto, Canada University Pension Plan Full time

ABOUT UPP
UPP is the first pension plan of its kind in Ontario's university sector, proudly serving over 39,000 members across four universities and 12 affiliate organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for growth, our doors are open to all Ontario universities.

Together, we're a team of progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect. We believe in bringing smart and capable people together to create, solve and grow with a clear shared vision and values of integrity, inclusivity, ingenuity, and impact.

Our culture is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDIR). We believe diverse teams, perspectives, and lived experiences contribute to better decisions and a better workplace.

As a long-term investor, we recognize that environmental, social and governance ( ESG ) factors support risk management and value creation. As stated in our Responsible Investing Policy, we are committed to incorporating ESG considerations into our investment management activities and we collaborate with other industry participants in the promotion of a sustainable economy and society.

Join us in building a bright future for our members, our organization, and each other.

**ABOUT THE ROLE**

Reporting to the Managing Director, Strategy and Communications, the Manager, Pension Communications will be a key business partner to the Pension Services department, responsible for developing compelling, audience-focused content for UPP's plan members, employers, and related stakeholders.

An initial focus for this role will be supporting the rollout of UPP's first pension administration system and digitally enabled services model, ensuring members and employers feel supported, confident, and informed along the transition. Following the transition, the role will be responsible for the development and execution of UPP's direct member communication strategy.

UPP is based in Toronto's financial district and has a hybrid work model (~2 days / week in office).

SPECIFIC ACCOUNTABILITIES

In close partnership with the Pension Services division, the Manager, Pension Communications will recommend and create high-quality communications for UPP members, employers, and stakeholders to build and sustain UPP's credibility and reputation across diverse member and stakeholder groups.

Strategic communication development
- Develop and execute UPP's member communication strategy, ensuring timely, relevant, and accurate information through written and digital materials.
- Formulate and execute comprehensive communication plans, providing daily guidance and support to various groups within Pension Services.
- Take an audience-focused approach and use innovative strategies and tactics to support the business objectives of the Pension Services team and meet audience needs.
- Collaborate closely with other member
- and stakeholder-facing UPP business units to maintain a consistent organizational voice across all platforms. Content curation and quality assurance
- Draft and refine communications tailored for key audiences, including members, employers, and stakeholders.
- Create engaging pension-related content for all platforms, including presentations, social media posts, and newsletters.
- Partner with UPP's training and education lead to curate educational materials for UPP members, employers, and other stakeholders across various mediums.
- Uphold high standards of quality, consistency, and brand integrity in writing, editing, graphic design, and overall communication materials.
- Use plain language to distill complex pension-related information into content that is easy to read and understandable.
- Utilize data and metrics to assess communication effectiveness, recommending strategies to enhance reach and impact for key audiences.
- Compile and present analytics on communication programs, delivering recommendations for continuous improvement and tracking against annual objectives.
- Assist in reputation management activities.

**QUALIFICATIONS & EXPERIENCE**:

- Minimum eight years of communications leadership experience, preferably in pension/financial services or university sector.
- 2+ years of experience in leading projects, setting goals and objectives, and monitoring/evaluating performance.
- Post-secondary education in communications, marketing, finance, or related field.
- Proven experience collaborating with other departments and leadership teams to ensure alignment with organizational goals, and reporting progress, achievements, and challenges to leadership.
- Expert written and verbal communication skills, with expertise in developing diverse communications materials under tight deadlines.
- Proficient in MS Office (Word, PowerPoint, Excel) and communication analytics.
- Experience i

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