Pension Analyst, Quality Assurance

3 weeks ago

Toronto ON, Canada CAAT Pension Plan Full time

At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication.

Comprehensive & Holistic Care
Our all-encompassing employee programs are designed to cater to every aspect of your life and wellbeing, ensuring you feel cherished and valued. This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan.

The Pension Analyst, Quality Assurance is integral to the success of the Service Delivery team, and to CAAT’s guiding mission and growth strategy. You will perform ongoing quality assessments, defect analysis, UAT testing, and support system and product rollouts to ensure administrative readiness.

College Diploma or University Degree, with a minimum of 2 years of experience with Municipal Employees' Pension Plan (MEPP), public sector pension administration, or an outsourcing service provider.
An understanding of MEPP or public sector pension administration processes, systems, pension plan texts, and applicable legislation.
Experience testing and documenting changes and new functionality within a pension administration system.
Experience implementing new pension systems, testing methodologies, defect analysis, quality reviews, and data integrity.
Experience auditing employers, conducting quality reviews, and ensuring data integrity.
Excellent Excel skills.
Actively pursuing or having a Pension Plan Administration Certificate (PPAC), Certified Employee Benefit Specialist Program (CEBS), or Certified Benefits Professional designation(s). Other designations such as Project Management (PMP), Six Sigma, and Agile Certifications are assets.

Conduct quality assessments of high-risk cases and administrative processes, provide constructive feedback, recommend improvements, and develop controls.
Support users within the Service Delivery team with day-to-day processing, documentation, and training.
Facilitate change management practices within the Service Delivery team, including process improvements, system changes, training sessions, and documentation of processes.
Perform UAT testing by reviewing requirements, developing test plans, and executing test cases to ensure business readiness across multiple platforms.
Collaborate with cross-functional teams to analyze identified defects and test fixes prior to release.

The success of our company is dependent on fostering a culture of embracing diversity, equity, and inclusion in everything we do. CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.

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