Pension Information Management Administrator

2 months ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Pension Information Management Administrator

**What is the opportunity?**

Pension Information Management Group is a team of administrators responsible for the timely acceptance, validation and preparation of client instructions before delivery to the Cash Processing Teams for execution.

In this role, you will work proactively and collaboratively with other business units and client-facing teams to ensure delivery of positive, client-centric outcomes. Your role involves servicing an assigned group of accounts in accordance with desk operating procedures and utilizing the Global Funding System to provide cash flow notifications to clients/fund managers as required.

In addition, you will conduct investigation of issues or queries relating to the processing of transactions and/or instructions by the Information Management Group. You will ensure that relevant pension regulatory requirements are met by following related RBC Investor & Treasury Services (I&TS) policies and procedures.

**What will you do?**
- Ensure timely and accurate acceptance, validation and preparation of client instructions before delivering to Cash Processing Teams
- Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place
- Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation
- Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution
- Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross-training on accounts and bespoke processes
- Share knowledge with team members to assist in the resolution of more complex problems
- Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables
- Validate client instructions against pension plan specific processes and procedures and identify instructions that fall out of normal scope for escalation

**What do you need to succeed?**

Must-have
- Strong working knowledge/experience in the financial services industry, specifically in pensions, custody and client reporting
- Demonstrated ability to work successfully in a fast-paced, high stress environment
- Knowledge of Canadian pension regulation
- Detail oriented, with issues escalation and resolution skills
- Proficiency in MS Office including experience using Excel macros

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
- Opportunity to obtain hands on experience throughout your role
- Working with an exciting, close knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-03-29

**Application Deadline**:
2023-03-31

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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