Settlement Counsellor 2023-259-cp

3 weeks ago

Toronto, Canada WoodGreen Community Services Full time

**Employment Type**:
Contract (6 months), Bargaining Unit

**Work Hours**:
35 hours/week

**Work Setting:
**Onsite

**Salary**:
G- $28.17

**Application Deadline**:
May 26th 2023 by 11:59 pm

**Program Overview - Family Settlement, Community Programs
Newcomer Programs & Services has served newcomers and refugees in Toronto for over four decades. Its mandate is to help newcomers and refugees settle, adjust, and integrate into society. Funded by the three levels of government, WoodGreen Newcomer Programs & Services operates English language training programs, settlement services, employment support programs, mentorship, networking activities, and social and recreational activities. This position is responsible for supporting newcomers and their families in their integration process by providing timely and accurate information and orientation, facilitating attachments to vital key services and resources internally and externally with the goal of helping newcomers including refugees make informed decisions and engage in social, economic, and civic life in Canada.

**What You Will Do**
- Engage clients in a holistic intake and assessment process to identify and prioritize settlement needs individually and for the family and develop settlement plans based on identified needs.
- Identify, link, and coordinate for successful attachment of clients to appropriate multiple internal and external resources responsive to client needs taking into consideration culture, language, and background.
- Actively leverage internal programs and services and work with external service providers and government agencies to maximize newcomers’ access to resources and to enhance capacity for services.
- Plan, develop, facilitate, and evaluate group programs and activities including online workshops.
- Plan, implement, and evaluate outreach plan that promotes the range of opportunities available to newcomers and their families.
- Engage in all aspects of program monitoring and evaluation.
- Offer a full suite of settlement services at a variety of satellite sites with partnership organizations.
- Collaborate with other WoodGreen teams and other agencies to plan services to meet these needs.
- Maintain accurate, up-to-date records, including statistical data, and complete reports, and enter data to relevant data management systems.
- Meet the prescribed target for clients and related services
- Keep current on all immigration and government services related changes to ensure service quality.
- Actively works with schools, libraries, community organizations, recreational centres, faith organizations, local employers, health and family centres, local immigrant groups, malls, ethnic media, and websites to maximize newcomers and immigrants’ access to resources, and to enhance capacity for services.
- Attend community meetings, activities, and events, and actively promote WoodGreen in a professional manner.
- Ensure the anti-racism objectives and community development principles of the organization are achieved within the program.
- Participate in regular supervisory sessions with the Manager of Settlement Services.
- Participate in regular staff, unit, and other meetings.
- Perform other related duties as required from time to time.

**What You Bring to the Team**
- Bachelor’s degree in social work, Education, or a related discipline.
- Second Language: Dari and Pashto required.
- Minimum of two (2) years’ experience working one-on-one to provide settlement services to newcomers including refugees.

**What Will Set You Apart**
- Familiar with needs and issues of newcomers, immigrants, and refugees.
- Strong knowledge of resources for all newcomers including refugees.
- Experience working with low-income, multi-racial, multi-lingual immigrant and refugee communities.
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and effective communication with clients, staff, volunteers, and agency partners.
- Cultural sensitivity and ability to communicate with clients from diverse cultures and backgrounds.
- Demonstrated experience in case management and supportive counseling.
- Strong intake and assessment skills; demonstrated information and referral skills.
- Demonstrated ability to work and cooperate in a team and cross team.
- Strong organizational/planning skills and ability to meet deadlines.
- Strong technology and documentation skills to inform program and meet organizational and funder requirements.
- Available to work weekend and evening hours and at multi-sites.
- Due to WoodGreen's multi-site locations we reserve the right to relocate the incumbent to another site, in the same position performing the same duties, as may dictated by program needs. Reasonable notice of such site relocation will be given. This position will be required to work at a satellite office in Toronto.

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