African Language Speaking Settlement Counsellor

2 weeks ago

Toronto, Canada WoodGreen Community Services Full time

**Employment Type**:

- Contract ending December 31st, 2024, Bargaining Unit

**Work Hours**:

- 35 hours/week

**Work Setting**:

- Exclusively Onsite

**Salary**:

- G7 - $29.15**Application Deadline**:

- February 21st, 2024, by 11:59 pm

**Program Overview - Family Settlement, Community Programs**
Newcomer Programs & Services has served newcomers and refugees in Toronto for over four decades. Its mandate is to help newcomers and refugees settle, adjust, and integrate into society. Funded by the three levels of government, WoodGreen Newcomer Programs & Services operates English language training programs, settlement services, employment support programs, mentorship, networking activities, and social and recreational activities. The Settlement Counsellor is responsible for supporting newcomers and their families in their integration process by providing timely and accurate information and orientation, facilitating attachments to vital key services and resources internally and externally to help newcomers, including refugees, make informed decisions and engage in social, economic, and civic life in Canada.

**What You Will Do**
- One-on-one case management support with newcomer individuals and families, guiding them through their settlement process into Canadian society.
- Engage clients in a holistic intake and assessment process to identify and prioritize settlement needs individually and for the family and develop settlement plans based on identified needs.
- Following a Newcomer Wellbeing Model (NWB), identify, link, and coordinate collaborative pathways with multiple internal and external resources responsive to client needs and in a culturally sensitive manner.
- Actively leverage internal programs and services and work with external service providers and government agencies to maximize newcomers’ access to resources and to enhance capacity for services.
- Plan, develop, facilitate, and evaluate group programs and activities including online and in-person workshops.
- Plan, implement, and evaluate an outreach plan that promotes the range of opportunities available to newcomers and their families.
- Offer a full suite of settlement services at a variety of satellite sites with partnership organizations.
- Collaborate closely with other WoodGreen teams and other agencies to plan services to meet clients’ needs.
- Maintain accurate, up-to-date records, including statistical data, enter data to relevant data management systems and create reports, as requested.
- Meet the prescribed target for clients and related services.
- Keep updated on all immigration and government services-related changes to ensure service quality.
- Actively engage with schools, libraries, community organizations, recreational centres, faith organizations, local employers, health and family centres, local immigrant groups, malls, ethnic media, and websites to maximize newcomers and immigrants’ access to resources and to enhance capacity for services.
- Attend community meetings, activities, and events and actively promote WoodGreen’s roster of programs professionally.
- Ensure the organization's anti-racism objectives and community development principles are achieved within the program.
- Participate in regular one-on-one sessions with immediate supervisor.
- Participate in regular staff, unit, and other online and in-person meetings.
- Perform other related duties as required from time to time.

**What You Bring to the Team**
- Post-secondary education in Social Work, Education, or a social service-related discipline. A combination of education and relevant experience would be considered an asset.
- Minimum of two (2) years’ experience working one-on-one to provide settlement services to newcomers, including refugees.
- Fluency in French/Swahili/Somali/Portuguese/Amharic is strong asset.

**What Will Set You Apart**
- Familiar with the needs and issues of newcomers, immigrants, and refugees.
- Strong knowledge of resources for all newcomers, including refugees.
- Experience working with low-income, multi-racial, multi-lingual immigrant and refugee communities.
- Well-developed interpersonal and relationship-building skills; ability to establish rapport and effective communication with clients, staff, volunteers, and agency partners.
- Cultural sensitivity and ability to communicate with clients from diverse cultures and backgrounds.
- Demonstrated experience in case management and supportive counselling.
- Strong intake and assessment skills; demonstrated information and referral skills.
- Demonstrated ability to work and cooperate in a team and cross-team.
- Strong organizational/planning skills and ability to meet deadlines.
- Strong technology and documentation skills to inform the program and meet organizational and funder requirements.
- Be able to exercise sound judgment in varied circumstances, with strong communication, administrative, and organizational skills, and maintain a service-oriented empathic approach

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