Operations Manager

1 month ago

Woodbridge, Canada Premiere Suites Full time

**ABOUT PREMIERE SUITES**:
Since 1999, Premiere Suites has been the most recognized and trusted provider of, high quality temporary residences for professionals and families all across Canada. Premiere Suites provides rented furnished apartments, condominiums, and townhomes for stays of 30+ days. Premiere Suites has over 1,000 suites in 38 cities across Canada.

**JOB SUMMARY**:
**KEY RESPONSIBILITES**:

- Oversee the day-to-day tasks of Ontario Operations
- Manage and lead a team Guest Service Managers
- Point person for the National Guest Experience Team to ensure guest satisfaction and escalations as needed
- Review daily arrival/departure reports and critically review workflows to ensure maximum efficiency of the operations team
- Daily review and dispatch of guest requests and suite maintenance requirements
- Collaborate onboarding and offboarding suites with Lease Administrator, Accounting and the Operations team
- Plan set up new suites, including scheduling, photography, website and required documentation
- Complete rejuvenation of suites as needed, coordinate replacement furniture when needed
- Review departure inspections in person or via photo inspection report and follow up on and/or rectify any quality control issues
- Build and maintain positive relationships with landlords and property/building managers to source new inventory
- Manage local supplier relationships, placing order including checking bills
- Review monthly analysis of current inventory and where appropriate negotiate renewals
- Other projects and duties, as required
- Available for on call duties on occasion

**REQUIRED SKILLS**:

- Planning, organizing and delegating with an appropriate degree of follow-up
- Ability to lead and motivate a team
- Resourceful and possess strong problem-solving skills
- Exhibit a sense of urgency when dealing with issues
- High energy with professional, positive attitude
- Design sensibility with excellent spatial awareness and eye for fabrics and color coordination
- Excellent written and verbal communication skills
- Ability to work independently and spearhead projects

**QUALIFICATIONS**:

- 5-7 years in operations management role
- Bachelors Degree or equivalent experience required
- Familiarity with hotel front office, maintenance or property management is an asset
- Experience or education in interior design or visual merchandising is a benefit
- Demonstrated computer skills (Microsoft Office, Microsoft Dynamics CRM, Opera PMS)
- Must have G license and own vehicle. There will be travel to our suites in the GTA

Total pay package: $65,000-$75,000 (including salary, car allowance, bonus)

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Application question(s):

- Do you have a drivers license and your own vehicle?

Work Location: Hybrid remote in Woodbridge, ON L4L 6E4

Expected start date: 2024-11-04

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