help desk technician

6 months ago


Edmonton, Canada Pixel Pop Media Services LTD Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week
  • Education:
  • Expérience: Education
  • Bachelor's degree
  • or equivalent experienceWork site environment
  • Education or trainingWork setting
  • Computer hardware or software retailer/wholesaler
  • Financial technology (FinTech)
  • Startup company
  • Relocation costs not covered by employer
  • Willing to relocate
  • Help desk
  • Consulting firm
  • Private company, corporation or industry
  • Private sector
  • On-site customer serviceTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Answer inquiries from clients and other company personnel
  • Install software and hardware and configure operating system software in preparation for testing
  • Prepare reports, manuals and other documentation on the status, operation and maintenance of softwareComputer and technology knowledge
  • Device drivers
  • Servers
  • Desktop applications
  • File management software
  • Multimedia software
  • Word processing software
  • Mail server software
  • Mac OS
  • Salesforce
  • MS Office
  • MS Exchange
  • Monitoring and tracking softwareSecurity and safety
  • Bondable
  • Basic security clearanceTransportation/travel information
  • Willing to travel
  • Willing to travel cross-border
  • Travel expenses paid by employerWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Attention to detail
  • SittingPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • HonestyScreening questions
  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?Experience
  • 2 years to less than 3 yearsHealth benefits
  • Dental plan
  • Disability benefits
  • Health care planFinancial benefits
  • Registered Retirement Savings Plan (RRSP)Long term benefits
  • Maternity and parental benefitsOther benefits
  • Learning/training paid by employer
  • On-site amenities
  • Team building opportunities
  • Parking available


  • Edmonton, Alberta, Canada Epic IT Security Ltd. Full time

    Job Summary:Epic IT Security Ltd. is seeking a highly skilled IT Help Desk Specialist to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees, troubleshooting computer issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to employees via phone,...


  • Edmonton, Canada Crowe MacKay Full time

    Crowe MacKay LLP is a vibrant team of Chartered Professional Accountants with eight markets across Northern and Western Canada. Crowe MacKay LLP is built on a foundation of diverse talent, delivering expert advice across a spectrum of industries and organizations. At Crowe MacKay, you have the opportunity to be an integral part of the IT team. The Help Desk...

  • IT Help Desk Support

    6 months ago


    Edmonton, Canada ICT Group Full time

    **Summary**: Under the supervision of the IT Manager, the Help Desk Support Technician is a key role in our IT department, dedicated to providing outstanding support for the company's technology users. This includes a range of tasks from hardware and software support to troubleshooting and maintenance. **Job Scope and Responsibilities**: - Accurately...

  • Help Desk Technician

    5 months ago


    Edmonton, Canada CareRx Corporation Full time

    **About CareRx** CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 92,000 residents in over 1,500 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that...

  • Help Desk Technician

    3 months ago


    Edmonton, Canada Star POS Full time

    Star POS is looking for dynamic individuals who love learning, customer interaction and working in the Point of Sale Technology Field. We are looking for team members to help grow our support team, to better support our partners and clients in the hospitality and retail industries. You will also be assisting with on site installations, and on site service...

  • Help Desk Analyst

    2 months ago


    Edmonton, Canada Martin Recruitment Inc. Full time

    Our client in Central Edmonton is hiring **Intermediate Level " Help Desk Analysts"** to support their increasing IT environment within a specific division. **Key Responsibilities**: - Provide direct support to end users by troubleshooting technical issues. - Utilize Help Desk software to log tickets, track inquiries, and facilitate resolution. -...

  • Help Desk Engineer

    3 weeks ago


    Edmonton, Alberta, Canada Voyager Systems Corp. Full time

    Help Desk Engineer Role At Voyager Systems Corp., we seek a skilled Help Desk Engineer to assist users with computer difficulties, provide technical guidance, and maintain problem logs.• Troubleshoot user computer issues• Consult user guides and technical manuals• Offer guidance and training to users• Maintain detailed problem and solution logs•...

  • Help Desk Coordinator

    2 weeks ago


    Edmonton, Alberta, Canada Alberta Ltd. oa Strathcona Registry Full time

    **Job Title:** Help Desk CoordinatorWe are seeking a highly skilled and motivated Help Desk Coordinator to join our team at Alberta Ltd. o/a Strathcona Registry.**About the Role:The Help Desk Coordinator will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving...

  • Help Desk Specialist

    2 weeks ago


    Edmonton, Alberta, Canada Whiteridge Inc. Full time

    Job SummaryWe are seeking a skilled Help Desk Specialist to join our team at Whiteridge Inc. The successful candidate will be responsible for providing technical support to our clients, resolving issues efficiently, and ensuring seamless customer experience.About the RoleThis is a full-time position with an estimated salary of $45,000 - $55,000 per year,...

  • Help Desk Support

    5 months ago


    Edmonton, Canada Hyperlink Full time

    This position is ideal for an ambitious IT professional at the beginning of their career, who is willing to learn new things, while assisting customers in a fast paced environment. As a lead member of our Help Desk Team, you will be responsible for providing day-to-day support for our customer user support requests, investigating incidents and providing...


  • Edmonton, Canada Insight Medical Imaging Full time

    **Job Profile**: IT Help Desk **Reports to**:IT Manager **Direct Reports**:N/A **Hours**:40 hours/week, Permanent Full-Time **Location**:Greystone Insight Medical Imaging is a leading provider of diagnostic imaging services with 18 clinics in the Edmonton region and a Fort McMurray Clinic. In an industry that can be fast-paced and metrics-oriented, we...

  • Help Desk Analyst

    2 weeks ago


    Edmonton, Alberta, Canada Irondevs Full time

    Job OverviewWe are seeking an experienced Help Desk Analyst to join our team at Alberta Ltd. in a permanent role with 30 hours of work per week. The successful candidate will have strong technical skills and excellent communication abilities.

  • Help Desk Technician

    6 months ago


    Edmonton, Canada Pixel Pop Media Services LTD Full time

    Work Term: Permanent - Work Language: English - Hours: 35 to 40 hours per week - Education: Bachelor's degree - Experience: 2 years to less than 3 years - or equivalent experience **Work site environment**: - Education or training **Work setting**: - Computer hardware or software retailer/wholesaler - Financial technology (FinTech) - Startup company -...

  • Help Desk Analyst

    2 months ago


    Edmonton, Canada Tri-global Full time

    **INTERMEDIATE HELP DESK ANALYST** **Requisition #**: R24-3203 (JP435) **Location**:Edmonton, AB **Engagement Type**:Contract **Number of Resources required**:2 **Rate (CAD)**: Up to $51 per hour / Commensurate with related experience and market competitiveness **Term**: 8 months (2024-10-21 to 2025-06-30) with 24 month extension available (up to...

  • Help Desk Analysts

    6 months ago


    Edmonton, Canada Vantix Systems Inc Full time

    **Description** **Skills** - Help Desk Software, UAT, Training materials **Type** - Contract **Experience Required/Mandatory Skills** - Experience supporting and collaborating directly with stakeholders and internal business areas. Ability to coordinate and communicate necessary information well to all clients. (4+ years) - Experience as an Application...

  • Help Desk Analysts

    2 months ago


    Edmonton, Canada Vantix Systems Inc Full time

    **Description** Our Client is seeking two (2) additional Help Desk resources to provide backfill at the Junior / Intermediate level to allow additional staff to focus on service development and improvement initiatives. This role is fully onsite in Edmonton, Alberta. Work must be done from within Alberta, due to network and data security issues. Must be...

  • Help desk technician

    2 months ago


    Edmonton, Canada Epic IT Security Ltd.] Full time

    Overview Languages English Education Experience On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Experience and specialization Computer and technology knowledge Additional information ...


  • Edmonton, Alberta, Canada J S Trucking Ltd. Full time

    About the RoleWe are seeking an experienced Help Desk Operations Specialist to join our team at J S Trucking Ltd. In this role, you will be responsible for providing technical support to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and troubleshoot issues related to computer systems, network...

  • Help Desk Analyst

    2 months ago


    Edmonton, Canada webnova Full time

    **Job Title: Help Desk Analyst (Intermediate Level)** **Location**: Edmonton, Alberta, Canada **Working Hours**: Monday to Friday, 08:15 - 16:30 Alberta time **Type**: Onsite position **Project Name**: Desktop Resource Enhancement Project **Scope**: **Key Responsibilities**: - Manage inquiries efficiently by utilizing Help Desk software to enter...

  • help desk technician

    3 months ago


    Edmonton, Canada Epic IT Security Ltd. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 35 hours per weekEducation: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and...