Customer Success Manager

2 weeks ago

Toronto, Canada Collage Full time

La version française suit la version anglaise*:
Collage is building the new way for Canadian businesses to manage HR, payroll and benefits.:
Our mission at Collage is to empower Canadians to do their best work. We achieve this by reimagining the way businesses manage HR, payroll, and benefits. Our revolutionary platform automates HR administration, enabling our clients to focus on doing the meaningful work they set out to do.

Who are we? Collage is a team of self-starters with curious minds. Behind our diverse backgrounds and skillsets is the common drive to push the envelope and figure out how to make things better, for our clients, for each other, and for ourselves. We believe in empowering our own people to do their best work by giving our team the right resources and support to thrive. We are, collectively, building the future of HR in Canada.

**As a Customer Success Manager, you’ll be responsible for**:

- Working to ensure maximum activation and retention of Collage clients, new and tenured;
- Attaining deep platform knowledge to provide customized platform configurations and solutions to meet client goals;
- Owning and resolving client questions from start to finish;
- Providing training to existing clients on platform features;
- Working across the organization to provide a great customer experience;
- Providing excellent customer service along with HR technology support and guidance.

**A few of our tools**: MAC O/S, Google Workspace, Asana, Slack, 1password, Intercom, Zoom, and of course, Collage

**You should have**:

- Bilingual (English & French);
- 2+ years of customer service experience;
- High energy and a strong desire to achieve top results with a charismatic, positive, "can do" attitude via phone and in person;
- High degree of ownership and commitment, taking pride in a job well done;
- High level of organization and attention to detail;
- Excellent communication and writing skills;
- Strong Microsoft Office and Excel skills;

**We're looking for people who are**:

- Curious;
- Responsible;
- Doers and self-starters;
- Passionate about providing an amazing client experience every step of the way;
- Keen on making an impact;
- Excited about and comfortable with technology;
- Able to contribute in multiple areas and have a do-what-it-takes mentality;
- Able to take on a leadership role for major projects;
- Entrepreneurs at heart.

**What we offer**:

- An inclusive workplace environment to people of all genders, backgrounds, abilities, and perspectives;
- Being part of a team that values and promotes ownership, flexibility, transparency and creativity;
- Competitive salaries and flex hours;
- Robust employee benefits plan and optional RRSP matching;
- A real and honest attitude towards taking care of our people;
- The option to work from home or a downtown Toronto office close to public transit (realistically, we hope to get together on a monthly basis to share ideas and a meal)

At Collage, we believe that creating a diverse and inclusive workplace is a recipe for success. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and encourage any who identify as a minority to apply
- _________

Collage réinvente la façon dont les entreprises Canadiennes gèrent leur RH, paie et avantages sociaux.

Collage croit en encourageant les gens à faire de leur mieux. Nous réalisons cela en imaginant de nouveau la façon dont les entreprises gèrent les RH, la paie et les avantages sociaux. Notre plateforme révolutionnaire automatise l'administration des RH pour permettre aux entreprises de se concentrer sur ce qu’il y a d’important - et pas sur des tâches fastidieuses et ennuyeuses.

En tant que gestionnaire du Succès Clients vous serez responsable de:

- Assurer l’activation et la rétention des clients de Collage, nouveaux et courant;
- En apprendre sur les entreprises et les industries de vos clients, et fournir des solutions et configurations personnalisées pour fournir de bons résultats et rencontrer les objectifs des clients;
- Maintenir et augmenter les revenus en élargissant le portefeuille de services des clients;
- Collaborer avec les autres équipes de Collage pour offrir une excellente expérience client;
- Offrir un excellent service client ainsi que du support et des conseils en technologie RH.

**Outils que nous utilisons**: MAC O/S, Suite Google, Asana, Slack, 1password, Salesforce, Intercom, Zoom et bien entendu, Collage

**Ce que vous devez avoir**:

- Bilinguisme (Français & Anglais);
- 2 ans et plus d’expérience en service à la clientèle;
- Excellentes aptitudes en communication (parlée, écrite);
- Excellente maîtrise de Microsoft Office et Excel;
- Expérience en service de clients B2B un atout certain.

**Nous recherchons des gens qui sont**:

- Curieux;
- Responsable;
- Accomplisseurs et autodidactes;
- Passionné à offrir un expérience client incroyable à toutes les étapes;

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