Health Club Membership Advisor

6 months ago

Toronto, Canada Adelaide Club Full time

Want to be part of a special team of service oriented professionals, taking care of other professionals in the downtwon core, all while having a blast??

The Cambridge Group of Clubs (CGoC), the leader in Canadian Fitness Clubs, is searching for a dynamic, professional, self starter to fill the role of **MEMBERSHIP ADVISOR**

Total Compensation $70K -$100K: Base Salary of 30k plus great commissions on Sales

**About the Cambridge Group of Clubs**

The Cambridge Group of Clubs is a collection of unique, luxurious health and fitness clubs, serving an exclusive membership of leaders, executives and professionals. The Cambridge

**Purpose and Objective**

Deliver outstanding and memorable service to members and prospective members of the Adelaide Club.

Focus on creating and nurturing relationships with prospective members to ensure they join the club and are on-boarded and integrated successfully into the rest of the membership.

The primary objective of this role is to look after the majority of new membership sales and ensure there is a healthy pipeline of prospective members.

**Major Responsibilities**:

- Attain and surpass monthly and annual new member sales targets
- Continuously communicate with prospects
- Maintain accurate sales activity and member records in Salesforce and Spectrum
- Actively build and maintain prospect pipeline
- Ability to build genuine relationships with our membership and create referral opportunities
- Sell personal training packages to newly joining members
- Provide club tours for all prospects and others as required
- Ensure complete and up-to-date knowledge of the offerings, policies and operations for all areas of club
- Ensure complete knowledge of CGoC including cross-club policies and head office operations
- Ensure a smooth on-boarding experience for all new members
- Assist current members with questions, concerns and issues
- Collaborate in the creating of promotional/marketing campaigns
- Participate in weekly sales meetings; minute-taking and tracking action items
- Attend other meetings as needed (management, departmental, all-club sales, etc.)
- Participate in club events and initiatives
- Participate in building annual budget and operating plans
- Assist with corporate outreach, tracking and initiatives
- Actively solicit for new group membership accounts/relationships

**Knowledge/Skills/Abilities**
- Years of sales experience, especially in membership sales, a major asset
- Excellent communication skills
- Negotiation skills are an asset
- Best in class customer/guest service skills
- Ability to lead by example and be a role model for all staff
- Exude a calm demeanor and able to work under pressure
- Ability to multi-task and change course on the fly
- Adept at identifying issues/areas of improvement and helping implement change
- Ability to comprehend and report on financial targets/budgets
- Working knowledge of various computer software programs (MS Suite, CSI Spectrum, Salesforce, etc.)

**Working Relationships/Contacts**
- Work closely with the Membership Director and General Manager
- Maintain a close relationship with all department managers
- Network with members throughout the club and assist in hosting member events
- Maintain a close relationship with TAC and Cambridge Club sales teams

**Working Conditions**
- In-office environment workspace with active component due to club tours
- Standard Monday-Friday workday, dictated by business demands to include net working with the club membership, actively participate in specific events and to create an environment of successful execution of functions with appropriate follow up to build a strong base for repeat business.

We thank you for applying. Only those with whom we are interested in meeting will be contacted.

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$100,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- sales: 3 years (preferred)

Work Location: In person

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