HR Operations Specialist

6 months ago

Ottawa, Canada Bank of Canada Full time

Take a central role
The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us - excellence, integrity and respect - we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

Did you know?
The HR Centre provides services such as guidance and advice on HR related inquiries to employees, leaders and retirees. We are also responsible for processing all transactions related to the employment cycle.On average we process and respond to approximately 15,000 transactions and inquiries a year

What you will do
You will be one of the key point of contact within the Client Service Team, responsible for handling HR inquiries from both internal and external clients via phone and HR case management system. Your daily activities also include managing/processing HR transactions and ensuring that employees are paid accurately and on time.

**In addition, you will**:
Manage/respond to inquiries and document records in the case management system.
Collaborate with internal HR teams to resolve client issues on various topics and escalate complex inquiries as needed.
Process a high-volume of employee cycle transactions based on the payroll calendar.
Conduct payment simulations to ensure accuracy.
Review discrepancy reports to ensure high quality data.
Identify opportunities and recommend process improvements.Conduct User Acceptance Testing and validation related to HR technology enhancements as required.

What you need to succeed
The HR Centre is a very dynamic environment; you will need to be adaptable and capable of working and reporting on multiple files with various deadlines. We are looking for someone with great attention to detail, who is well organized and who can prioritize their assigned work. You also have good analytical and problem-solving skills along with excellent verbal and written communication skills and the ability to build relationships and collaborate with others.

**In addition, you have**:
Experience with MS Office including Outlook, MS TEAMS, etc.
Previous experience in a client/customer service environment with the proven ability to provide a high level of customer service

Assets
Experience working with SAP, SuccessFactors (Employee Central), Service Now and/or a similar Case Management system

Your education and experience
College diploma or university degree in a relevant field (Human Resources, Business administration, etc.) and a minimum of 1 year of recent, relevant work experience.
An equivalent combination of education and experience will be considered.

What you need to know
**Language requirement**: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
Priority will be given to Canadian citizens and permanent residents
**Security level required**: Be eligible to obtain Reliability
There will be no relocation assistance provided
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
The official title for this position is “Client Services Representative ”
This posting could be used to fill other opportunities in near future.

Hybrid Work Model #LI-Hybrid
The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank's hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

Salaries are based on qualifications and experience and typically range from $62,

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