HR Manager
7 months ago
**About TAI ER Canada**:
**TAI ER** is a dynamic and acclaimed restaurant chain **listed on the Hong Kong Stock Exchange** (HKEX: 9922), specializing in vibrant and authentic **Sichuan cuisine**. With a commitment to delivering exceptional culinary experiences, TAI ER operates **nearly 600 locations worldwide**. Our Canadian operations currently include **3* **locations across British Columbia and Ontario**, with **ambitious plans to expand* to major cities across North America within the next **5** years.
We are seeking a dedicated and proficient HR Manager to strengthen our team in Canada. This pivotal role involves recruiting and training English and Mandarin-speaking staff for kitchen and guest services, and driving initiatives that enhance our workplace culture and operational efficiency.
**Skill Requirements**:
- **Language Proficiency**: Fluent in English and Mandarin; Cantonese is a plus.
- **Software Proficiency Required**:ADP Workforce Now: Utilized for employee onboarding, hiring and payroll management.Homebase: Used for scheduling and attendance monitoring.General Office Software: Proficient, especially with spreadsheets.Communication Skills: Exceptional verbal and written communication abilities. Strong ability to manage relationships both internally and externally.
- **Problem-Solving Skills**: Quick to learn and adept at using various resources to master new skills or software efficiently. Independent and analytical, with strong troubleshooting abilities and a knack for managing multiple tasks accurately and effectively.
- **Education and Experience**:Bachelor’s degree in Human Resources, Business Administration, or related field.Proven experience as an HR Manager, particularly in the hospitality or retail sectors. Referrals required.Demonstrated knowledge and experience in labor legislation compliance, performance management, and recruitment.
**Working Arrangement Requirements**:
- **Hybrid Working Model**: Hybrid Working Model: This position requires a hybrid approach, with a minimum of two onsite visits or three remote review per week essential for effective performance monitoring and working environment assessment.
- **Travel Requirements**: Regular inter-city and cross-province travel is required. The company will cover associated expenses, including flight fares and accommodations, in addition to providing a mileage reimbursement for vehicle use.
- **Flexible Working Hours**: The manager is expected to have a flexible schedule, which includes availability for late hours from 9 PM to 12 AM, up to twice a week, to facilitate coordination with the head office in China. The specific days and times may vary based on the geographical location of the manager.
**Key Responsibilities**:
**Recruitment & Training**:
- **Developing Job Descriptions**: Craft clear and comprehensive job descriptions for various roles, focusing on hiring English-speaking Kitchen & Guest Service Staff.
- **Advertising Vacancies**: Effectively use online job boards, social media, and other platforms to promote job openings.
- **Screening and Interviews**: Conduct resume screenings, organize interviews, and coordinate trial shifts with the restaurant management team.
- **Onboarding**: Manage new hire processes including paperwork, policy briefings, and agreement signings.
- **Training Material Enhancement and Translation**: Update and translate training materials from Chinese to English to facilitate better training.
- **Orientation Programs**: Design and implement sessions to help new hires integrate smoothly with our operations.
- **Skill Development**: Create and administer an evaluation system to assess and enhance employee skills, providing feedback or grounds for potential termination based on performance.
**Employee Relations and Performance Management**:
- **Legislation Compliance**: Ensure adherence to employment laws and safety regulations, and provide related training to the management team.
- **Employee Handbook Creation and Revision**: Update handbooks with detailed policies on Compensation Structures, Work Environment Standards, Probationary Conditions, etc.
- **Employment Dispute Resolution**: Resolve disputes, with the option to involve external legal resources when necessary.
- **Employee Benefits Administration**: Manage benefits like insurance, vacation time, and staff discounts.
- **Performance Management**: Develop performance metrics, conduct reviews, and perform workplace inspections to support management staff.
- **Schedule & Timesheet Final Review & Approval**: Validate weekly/bi-weekly schedules and timesheets for labor efficiency and accuracy. Approval timesheets for payroll process.
- **Payroll & Attendance System Administration**: Maintain employee data on ADP Workforce Now and manage bi-weekly payroll processes.
**Advisory**:
Utilize past hospitality-related experience to advise on menu items, translations, promotional materials, and service scripts for our English-speaking clien
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