Operations Analyst

5 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Community Services

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:27-Jul-23 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family well-being (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program(DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of support and staff, to achieve desired and shared outcomes for all.

**About Our Opportunity**:
We’re hiring a highly creative and innovative problem solver for our Operations Analyst role. This is a critical role where you will provide operational and procedural support to staff at Community Services who are accountable for the delivery of core social programs.

Your role as an Analyst directly impacts service delivery to clients.

**Primary Accountabilities**:
You will focus on client service support and excellence, along with operational and business analysis. A few of your key responsibilities will include:

- assessing and evaluating business and operational procedures,
- defining options analysis,
- recommending system and operational solution changes
- supporting user access requests
- developing fillable PDF forms
- maintaining and updating procedure and policy documentation
- prioritizing Integrated Case Management (ICM), Collaborative Case Management (CCM) and other operational requests

You will also create, and execute, user acceptance testing for ICM and CCM system changes.

**Qualifications and Experience**:
We are seeking a creative team player who is constantly improving and innovating in their work. As our next Operations Analyst, you also have a bachelor’s degree and one (1) year of related experience.
- You also have experience in the following areas:
- supporting case management systems;
- developing business processes, procedures, and supports used to deliver timely and efficient services to staff;
- detection and resolution of any issues requiring investigation;
- ability to propose updates to service support/ system changes;
- recommending changes to address identified issues of service delivery;
- offering guidance regarding processes, and procedures that would support departmental and client outcomes;
- coordinating multiple priorities in an effective manner

Previous experience with ICM, CCM, SharePoint, and/or knowledge of DCS programs would be an asset.
- You are known for your keen attention to detail, a knack for efficiencies, and focus on providing excellent client service support. You are a collaborative team player and have proficient skills in the use of a variety of Microsoft programs. The ability to partner and develop collaborative relationships is essential to support various staff. You have sound judgment skills along with impeccable time management skills and the ability to manage multiple competing tasks. You are a strong communicator, both verbally and in writing and ensure constant confidentiality as you work in an environment with sensitive personal data.
- We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.**Equivalency**:
An equivalent combination of training, education and experience will be considered. Equivalencies include, but are not limited to:

- Completion of a related Master’s degree
- Completion of a 2-year diploma and 3 years related experience

**Salary Information**:
PR 06 - PR 10

$1,915.37 - $2,746.69

**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation, and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

**Working Conditions**:
Most of your time is spent in a comfortable office setting. Your normal work week is 35 hours/week, 7 hours/day.

**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless Career Paths.
- Department Specific Flexible working schedules.

**Pay Grade**: PR 06

**Salary Range**: $1,915.37 - $2,746.69 Bi-Weekly

**Employment Equity Statement**:

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