Operations Analyst

2 months ago


Halifax, Nova Scotia, Canada Government of Nova Scotia Full time
About Us

The Government of Nova Scotia's Department of Community Services is a leading provider of social programs and services, dedicated to empowering vulnerable Nova Scotians to achieve independence and self-reliance.

About Our Opportunity

We are seeking a highly skilled and innovative Operations Analyst to join our team. As a key member of our operations team, you will provide critical support to staff delivering core social programs, ensuring seamless service delivery to clients.

Primary Accountabilities
  • Assess and evaluate business and operational procedures to identify areas for improvement.
  • Develop and implement options analysis to inform system and operational solution changes.
  • Prioritize and manage ICM, CCM, and other operational requests to ensure timely resolution.
  • Create and execute user acceptance testing for ICM and CCM system changes.
Qualifications and Experience

We are looking for a creative and collaborative team player with a bachelor's degree and one year of related experience. Key skills and qualifications include:

  • Supporting case management systems.
  • Developing business processes, procedures, and supports for efficient service delivery.
  • Detection and resolution of issues requiring investigation.
  • Ability to propose updates to service support and system changes.
  • Recommendations for changes to address identified issues of service delivery.
  • Guidance on processes and procedures to support departmental and client outcomes.
  • Coordinating multiple priorities in an effective manner.
What We Offer
  • Career development opportunities with access to career guidance, tools, resources, and ongoing training.
  • An engaging workplace culture that values employee well-being and development.
  • Countless career paths and opportunities for growth and advancement.
  • Department-specific flexible working schedules.

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