Operations Analyst
2 months ago
The Government of Nova Scotia's Department of Community Services is a leading provider of social programs and services, dedicated to empowering vulnerable Nova Scotians to achieve independence and self-reliance.
About Our OpportunityWe are seeking a highly skilled and innovative Operations Analyst to join our team. As a key member of our operations team, you will provide critical support to staff delivering core social programs, ensuring seamless service delivery to clients.
Primary Accountabilities- Assess and evaluate business and operational procedures to identify areas for improvement.
- Develop and implement options analysis to inform system and operational solution changes.
- Prioritize and manage ICM, CCM, and other operational requests to ensure timely resolution.
- Create and execute user acceptance testing for ICM and CCM system changes.
We are looking for a creative and collaborative team player with a bachelor's degree and one year of related experience. Key skills and qualifications include:
- Supporting case management systems.
- Developing business processes, procedures, and supports for efficient service delivery.
- Detection and resolution of issues requiring investigation.
- Ability to propose updates to service support and system changes.
- Recommendations for changes to address identified issues of service delivery.
- Guidance on processes and procedures to support departmental and client outcomes.
- Coordinating multiple priorities in an effective manner.
- Career development opportunities with access to career guidance, tools, resources, and ongoing training.
- An engaging workplace culture that values employee well-being and development.
- Countless career paths and opportunities for growth and advancement.
- Department-specific flexible working schedules.
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