Key Lead
3 months ago
**Overview**
The Key Lead assists the store manager in overseeing daily operations, deploying staff, and ensuring a great customer experience through prompt service and quality products. This role also involves maintaining store standards and acting in alignment with Sessions Cannabis guidelines.
**Essential Responsibilities**:
- Uphold Sessions Cannabis values with integrity.
- Maintain calm during busy or unusual events.
- Anticipate and address customer/store needs, communicate with management.
- Provide feedback and coaching to staff.
- Ensure smooth operations, including opening/closing duties and cash handling.
- Monitor customer service standards and celebrate team achievements.
- Assist with inventory audits, merchandising, and discrepancies.
- Educate customers on cannabis products and safety.
- Perform additional tasks as assigned.
**Qualifications**:
- 1 year retail management experience, 3-5 years customer service.
- Valid CannSell certification, 19+, clear background check.
- Knowledge of cannabis products is a plus.
**Skills**:
- Strong leadership, communication, and interpersonal skills.
- Ability to work effectively in a fast-paced retail environment.
**Physical Requirements**:
- Stand for extended periods and lift up to [30lbs].
- Perform tasks related to stocking and store maintenance.
**Job Type**: Part-time
Pay: From $18.00 per hour
Expected hours: 20 - 35 per week
**Benefits**:
- Casual dress
- Flexible schedule
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Retail management: 1 year (preferred)
Work Location: In person
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