Manager, Legal Claims

2 weeks ago

Mississauga, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

At Intact, insurance is about people, not things. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

We offer you more than just a career. As a **Legal Claims Manager**, you’ll inspire - and be inspired by - Canada’s largest in-house P&C insurance litigation team. Whether you’re with a law firm or have a track record of management excellence in your field, this is an opportunity to take your career in an exciting new direction with us.

**Your Job**:
This is a 9 Month full-time secondment opportunity available in our **Mississauga Office.**

Here, you’ll lead a team of lawyers and help them navigate the ins and outs of their employee experience.

As your career with us grows, so will your knowledge of insurance and legal claims Your learning will skyrocket as you coach your team, collaborate with Claims Adjusters on challenging files, and partner with management on strategy and operations.

**What you’ll do here**:

- Establish, communicate and measure performance objectives for your team
- Focus on employee engagement: analyze feedback from different sources (one on ones, regular team meetings, survey results) to identify strengths and gaps and take appropriate actions
- Identify the key talent and empower them with meaningful development opportunities that will give maximum value both to their career and the organization
- Partner with HR to lead the recruitment process for your hiring needs, including the interview and selection process
- Communicate as you drive change to help your team adapt to new initiatives, processes or workflows
- Assist in the communication with Claims on trial discussions and other complex file related issues
- Conduct regular quality review of legal files for your team and providing guidance, feedback and training as determined by the results
- Compile and analyze statistics and reports while monitoring and predicting legal trends
- Use data to drive productivity within your team
- Lead or participate in project-based work as assigned by Director and/or VP Legal Claims

**What you bring to the table**:

- You share our values of respect, integrity, excellence, customer-driven & generosity
- Your litigation expertise and passion for people development will inspire your team to achieve great things
- You’ll grow as a people leader as you create an engaging and positive environment for your team that encourages both professional and personal development
- You’ll collaborate with our Claims leadership team to ensure quality claims management
- Your change management experience will help your teams adapt and navigate the complexities of organizational and process change
- You’re a great communicator; whether it’s a phone call or a presentation, you can do it all and can adapt your approach to your audience
- Your curiosity, adaptability and industriousness will help us transform the customer experience in our legal sector
- LLB or J.D. degree
- A member in good standing of the Law Society of Ontario
- Proven project management skills, where you have planned, led, and successfully executed projects
- Experience implementing and driving change by encouraging innovative thinking and changes in an operation
- Experience driving change within a team by helping team members understand and adapt to the change while providing mobilization during challenging periods and energizing everyone towards the common goal
- Experience leading a large team including establishing and measuring performance, providing open and honest feedback and maintaining employee engagement
- An approach to leadership which includes being open and honest, caring for people, driving change, and taking accountability

**The perks of working “in-house” at Intact**:

- You’ll get the tools, support, flexibility and opportunities to succeed and be your best self.
- A collaborative, inclusive community that values all individuals and perspectives
- Challenging, career-elevating work to grow your leadership skills
- A company-matching Community Impact program that gives employees the flexibility to choose how and where you give, in ways that are meaningful to

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